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- Tasks: Sell luxury cruise products and build customer relationships across EMEA.
- Company: Join Regent Seven Seas Cruises, the leader in luxury cruising for 30 years.
- Benefits: Enjoy remote work options, a pension scheme, and a discounted cruise program.
- Why this job: Be part of an elite team delivering unparalleled guest experiences and travel adventures.
- Qualifications: Sales experience preferred; GCSEs required, with a focus on marketing or business education.
- Other info: Work from home on Fridays and enjoy 25 days paid holiday plus bank holidays.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ABOUT US
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.
Carrying no more than 732 guests, the line’s spacious and stylish ships – Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas Grandeur™ – form The World’s Most Luxurious Fleet™ and explore more than 450 immersive destinations globally.
Offering Unrivalled Space at Sea™, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.
Unique to Regent Seven Seas Cruises, unlimited complimentary shore excursions are available in every port, making it the only truly all-inclusive cruise line. Voyage fares include, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.
BENEFITS
- Free car parking nearby
- Pension Scheme
- Private Medical
- Development Opportunities, partnered with Dale Carnegie
- Sales Incentive Plan
- 6 weeks- paid sickness
- Discounted Cruise Programme
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts
ROLE LOCATION
This role will be based in our office in Southampton with Fridays working from home.
BASIC PURPOSE
To sell Regent Seven Seas Cruises products directly to guests from all EMEA countries by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales, and ensure an overall superior guest service experience with RSSC.
POSITION RESPONSIBILITIES
- Promote sales to direct EMEA guests by initiating calls, SF Campaigns to act on leads and/or prospects in order to identify travel needs, present/explain RSSC cruise products and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
- Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify guest travel trends; Proactively and consistently seeks opportunities to promote and sell RSSC products based on guest travel history.
- Acquire in depth industry and RSSC company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.
- Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Participate in department approved mass e-mail campaigns targeting specific guests’ profiles.
- Perform other job-related functions as assigned.
EXPERIENCE
- Minimum one year sales experience; cruise sales a plus. Familiarity of global travel destinations recommended, but not required.
EDUCATION
- GCSE'S or equivalent required. Post-secondary education in Marketing, Business Administration or related field preferred.
KNOWLEDGE & SKILLS
- Strong verbal communication skills including professional telephone etiquette.
- Demonstrated knowledge of Microsoft Word applications and experience with travel reservations systems a plus.
- Knowledge of CRM product Salesforce.com a plus.
- Ability to quickly learn and maintain current knowledge of Regent Seven Seas Cruise products and services.
- Ability to work well and maintain a professional composure while under stress and pressure, displaying efficient multitasking abilities.
- Possess a strong drive and high energy to reach specified sales goals.
**If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion you have been unsuccessful.**
Personal Consultant employer: Regent Seven Seas Cruises
Contact Detail:
Regent Seven Seas Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Consultant
✨Tip Number 1
Familiarize yourself with Regent Seven Seas Cruises' unique offerings and services. Understanding the specifics of their all-inclusive packages and luxury experiences will help you articulate these features effectively during your interactions.
✨Tip Number 2
Practice your verbal communication skills, especially professional telephone etiquette. Since this role involves initiating calls to customers, being confident and clear on the phone is crucial for building rapport and closing sales.
✨Tip Number 3
Leverage your knowledge of global travel destinations. Even if it's not required, having insights into popular cruise destinations can enhance your recommendations and demonstrate your expertise to potential customers.
✨Tip Number 4
Engage with current trends in the cruise industry and familiarize yourself with CRM tools like Salesforce.com. This knowledge will not only help you in managing customer relationships but also in identifying sales opportunities effectively.
We think you need these skills to ace Personal Consultant
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Regent Seven Seas Cruises and their offerings. Highlight your understanding of their luxury cruise experience and how it aligns with your sales approach.
Tailor Your CV: Customize your CV to emphasize relevant sales experience, particularly in the travel or cruise industry. Showcase any achievements that demonstrate your ability to meet or exceed sales goals.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for travel and customer service. Mention specific examples of how you've built customer relationships and driven sales in previous roles.
Highlight Relevant Skills: Make sure to include strong verbal communication skills and any experience with CRM systems like Salesforce.com. Emphasize your ability to work under pressure and multitask effectively.
How to prepare for a job interview at Regent Seven Seas Cruises
✨Know the Product Inside Out
Make sure you have a deep understanding of Regent Seven Seas Cruises' offerings. Familiarize yourself with their ships, itineraries, and unique selling points. This knowledge will help you answer questions confidently and demonstrate your passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in the travel or cruise industry. Highlight specific examples where you successfully built customer relationships and met sales targets. This will show that you have the skills needed to excel in this role.
✨Demonstrate Excellent Communication
Since strong verbal communication is crucial for this position, practice articulating your thoughts clearly and professionally. You might even want to role-play common customer interactions to showcase your telephone etiquette and rapport-building skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations or objections. Prepare by thinking through potential scenarios and how you would respond to ensure customer satisfaction while driving sales. This will illustrate your problem-solving abilities and customer-centric approach.
