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- Tasks: Coordinate air operations and provide exceptional customer service for luxury cruise guests.
- Company: Join Regent Seven Seas Cruises, the leader in luxury cruising with an all-inclusive experience.
- Benefits: Enjoy remote work options, generous holiday, pension scheme, and discounted cruise programmes.
- Why this job: Be part of a dynamic team delivering unforgettable travel experiences while developing your skills.
- Qualifications: 2-3 years in a similar role with airline knowledge and excellent customer service skills required.
- Other info: Work from home on Mondays and Fridays, with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Direct message the job poster from Regent Seven Seas Cruises
Regent Seven Seas Cruises is an ultra-luxury cruise line offering All-Inclusive Cruise Fares with extensive amenities and bespoke experiences.
Location
This role is based in our office in Southampton with Mondays and Fridays working from home.
Basic Purpose
The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information and booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. Knowledge of air product and airlines is paramount to ensure the best air schedule is booked for our guests.
This is a varied role that includes air related activities, air pricing and planning, Staff Travel, and organising special departures for bespoke Concierge Collection land packages. The role requires delivering excellent customer service, responding to calls and emails in a timely manner, and ensuring accuracy to support profitability and company goals. The ability to multi-task in a busy team environment is essential, along with liaising with colleagues as workload requirements arise. The team also provides an Out of Hours Emergency Telephone service, covering Regent and Oceania, with round-the-clock guest assistance. A background in reservations, guest relations or operations is advantageous.
Position Responsibilities
- Ticketing: issue various air tickets (nett/BT/IT/Cat 35/published fares) with correct fare, taxes, fees, and endorsements; process refunds and re-issues when required.
- Airline Contracts & Pricing: identify best price and flight options, calculate appropriate air supplements, understand fare rules, monitor airline offers, and keep all departments updated on changes.
- Group Flights & Allocations: monitor availability, optimize group space, minimize penalties, and prepare group data for ticketing.
- Reporting: pull and manage reports from GDS (Sabre) and reservation systems (NVS); assist with BSP reconciliation and data preparation for loading into systems.
- Cruise Pricing: assist with pricing and distribution of fares and special offers; liaise with MD & Sales for distribution to agents and promotions in the Reservation system.
- Corporate Travel Requests: book and ticket corporate travel (air, hotel, UK transfers) in accordance with policy and approvals.
- General & Other Duties: quality check flight and transfer details, update manifests, manage queues in GDS, update PNRs, handle deviations and bespoke itineraries, and coordinate pre/post cruise packages with ground agents.
Experience
- Airline knowledge
- Ideally 2-3 years’ experience in a similar role
- Fares & Ticketing qualifications or equivalent experience
- Customer service experience
Competencies / Skills
- GDS experience (Sabre, Amadeus, Travelport) and ticketing
- Knowledge of air contracts and nett fares
- Experience issuing various ticket types
- Customer-focused with strong communication and listening skills
- Strong product and destination knowledge
- Attention to detail, strong organizational skills, IT literacy
- MS Office proficiency (Excel, Word)
- Ability to multi-task in a fast-paced environment; resilient and flexible
- Team player and well-presented
Note: If you do not hear from us within 10 working days of sending your application, it means that unfortunately on this occasion you have been unsuccessful.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service and Administrative
- Travel Arrangements
Referrals increase your chances of interviewing at Regent Seven Seas Cruises.
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Air Operations Coordinator employer: Regent Seven Seas Cruises
Contact Detail:
Regent Seven Seas Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Operations Coordinator
✨Tip Number 1
Familiarise yourself with the specific airlines and air products that Regent Seven Seas Cruises uses. Understanding their preferred partners and any unique offerings can give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your knowledge of GDS systems, particularly Sabre, as this is crucial for the role. Being able to demonstrate your proficiency in ticketing and fare construction will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you've handled challenging situations in the past. Regent values exceptional customer service, so showcasing your ability to remain calm and effective under pressure will be beneficial.
✨Tip Number 4
Network with current or former employees of Regent Seven Seas Cruises if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Air Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air operations, ticketing, and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements for the Air Operations Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the cruise industry and your understanding of Regent Seven Seas Cruises. Mention specific experiences that relate to the responsibilities outlined in the job description, such as handling air ticketing or providing exceptional customer service.
Highlight Relevant Skills: In your application, emphasise skills such as GDS experience, attention to detail, and the ability to multi-task. Provide examples of how you've successfully used these skills in previous roles to enhance your candidacy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Air Operations Coordinator position.
How to prepare for a job interview at Regent Seven Seas Cruises
✨Showcase Your Airline Knowledge
Make sure to brush up on your knowledge of airline products and ticketing processes. Be prepared to discuss specific airlines, fare types, and any relevant experience you have in issuing tickets. This will demonstrate your expertise and suitability for the role.
✨Emphasise Customer Service Skills
As the Air Operations Coordinator, you'll be interacting with guests and colleagues alike. Highlight your previous customer service experience and provide examples of how you've handled challenging situations or gone above and beyond to assist customers.
✨Demonstrate Multi-tasking Abilities
This role requires juggling multiple tasks simultaneously. Prepare to discuss instances where you've successfully managed competing priorities in a fast-paced environment. Use specific examples to illustrate your organisational skills and ability to remain calm under pressure.
✨Familiarise Yourself with GDS Systems
Since the role involves using GDS systems like Sabre, it's beneficial to familiarise yourself with their functionalities. If you have experience with these systems, be ready to discuss it. If not, express your willingness to learn and adapt quickly to new technologies.
