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- Tasks: Support students and academics with record maintenance and excellent customer service.
- Company: Regent College London, a leading independent higher education provider.
- Benefits: Flexible working hours, diverse community, and a focus on personal development.
- Why this job: Make a real difference in students' academic journeys and enhance their experience.
- Qualifications: Experience in academic administration and strong communication skills required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
School/Function: Registry
Hours of work: Your required hours of work are 40 hours per week. The business operations are Mon-Thurs, 9am - 9pm and Fri - Sun, 9am - 6pm.
Location: Wembley Campus
Overall purpose: Regent College London (RCL) is a leading independent higher education provider, delivering flexibility, choice, and innovation to our students. We have a Central London campus and multiple study centres around London, with an international reach through our online delivery modes. We are a diverse community that promotes learning, personal development, and achievement with an established record of success. We pride ourselves on our students' 93% satisfaction rating in the 2022 National Student Survey.
The aim of the role is to provide full and comprehensive student and academic support and record maintenance for programmes across School, delivering excellent customer service in accordance with the procedures and regulations of the school, and acting as the first point of contact for staff and student enquiries.
The role holder will be expected to contribute to excellent service delivery standards by providing information, support and high-quality customer service to academics and students in accordance with agreed standards to enhance student experience.
To assist the school in ensuring the effective administration of Registry which is responsible for all strategy, processes and administration relating to the student experience from enrolment through to graduation.
Key responsibilities:
- Ensure that full, accurate and accessible records are kept in relation to all student administration, liaising with other departments as necessary.
- Participates in student record processes and tasks including the updating of the school’s management system (UnitE) in the following areas: results, student progress, withdrawals, suspensions, appeals.
- Monitor student academic journey and performance.
- Help for Academic Exam Board’s (marks collection, data entry, reconciliation) and post Board Duties (Resubmissions, Progression/ Award status).
- Sharing timetable with students handling certificates.
- Provides administrative support for appeals, disciplinary and other Registry related investigations as required.
- Prepares ad hoc reports from the current student related systems on data that is not easily accessible to others or where there is not a bespoke report available.
- Assists other sections of the Registry as directed by the Line Manager.
- Other tasks as and when required.
About You:
You will have previous experience of working in an academic administrative position, with a solid understanding of educational processes. You will have excellent written, verbal, and interpersonal communication skills and experience of delivering good customer service, problem solving, be a team player with a positive attitude. Knowledge and experience of Microsoft office (excel in particular), with the ability to work accurately and effectively to high-pressure deadlines.
If this sounds like you, and you are interested in the role, don’t delay, apply today!
Compliance Statement:
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.
Registry Officer in London employer: Regent College London
Contact Detail:
Regent College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registry Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Regent College London on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the college's values and recent achievements. Show us that you’re not just another candidate, but someone who genuinely cares about enhancing the student experience.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle student queries or issues. We want to see how you’d shine in those moments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Registry Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Registry Officer role. Highlight your relevant experience in academic administration and customer service, showing us why you're the perfect fit for our team.
Showcase Your Skills: Don’t forget to mention your excellent written and verbal communication skills! We want to see how you can effectively support students and staff, so give us examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Regent College London
✨Know Your Stuff
Make sure you understand the role of a Registry Officer inside out. Familiarise yourself with student administration processes, academic support, and the specific systems mentioned in the job description, like UnitE. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for students or colleagues. Be ready to discuss how you handle enquiries and resolve issues effectively, as this will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific situations related to student records or academic support. Practise answering these types of questions by thinking through potential challenges you might face in the role and how you'd tackle them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, the school's approach to student satisfaction, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the environment is the right fit for you.