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- Tasks: Support students through the enrolment process and handle enquiries with excellent customer service.
- Company: Regent Group, a leading education provider focused on student success.
- Benefits: Full-time role with a commitment to equality, diversity, and safeguarding.
- Why this job: Make a difference in students' lives while working in a supportive and inclusive environment.
- Qualifications: Strong customer service skills and experience with CRM systems.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: North-West London (On-site)
Contract: Full-time, Permanent
Hours: 40 hours per week
Start Date: ASAP
Regent Group is a leading education provider offering high-quality education from early years through to higher education. Regent College Higher Education is a diverse and inclusive institution with a strong focus on student success.
We are seeking an Enrolment Officer to deliver excellent customer service and support students through the enrolment and registration process. The role acts as the main point of contact for non-academic student enquiries and ensures accurate and timely completion of enrolment requirements.
Key Responsibilities:
- Act as the central point of contact for student enquiries
- Support students through pre-registration and enrolment
- Process enrolment documentation accurately and on time
- Maintain student records using CRM and student information systems
- Provide information on college policies, finance, and student support services
- Liaise with internal teams to support student needs
- Ensure compliance with GDPR and college policies
Requirements:
- Strong customer service and administrative skills
- Experience using CRM systems, databases, and MS Office
- Excellent communication and attention to detail
- Ability to work to deadlines and KPIs
Regent Group is committed to equality, diversity, and safeguarding.
Compliance Statement:
Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion; selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.
Enrolment Officer in London employer: Regent College London
Contact Detail:
Regent College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Officer in London
✨Tip Number 1
Get to know the company! Research Regent Group and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Enrolment Officer role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and enrolment processes. Think about how your skills align with the job description and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Regent Group family. Good luck!
We think you need these skills to ace Enrolment Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Enrolment Officer role. Highlight your customer service and administrative skills, and don’t forget to mention any experience with CRM systems. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students through the enrolment process. Show us your personality and how you can contribute to our diverse and inclusive environment.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate attention to detail, so make sure there are no typos or errors. This is your first impression, so let’s make it a good one!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Regent Group!
How to prepare for a job interview at Regent College London
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enrolment Officer inside out. Familiarise yourself with the key responsibilities listed in the job description, especially around customer service and processing enrolment documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you helped someone through a process or resolved an issue. This will demonstrate your ability to support students effectively during their enrolment journey.
✨Get Comfortable with Tech
As you'll be using CRM systems and databases, brush up on your tech skills before the interview. If you have experience with specific systems, be ready to discuss how you've used them in previous roles. If not, show your willingness to learn and adapt to new technologies quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the college's policies, student support services, or team dynamics. This shows that you're engaged and thinking critically about how you can contribute to the institution's success. Plus, it gives you a chance to assess if the environment is the right fit for you.
