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For Companies At a Glance
- Tasks: Be the go-to person for student queries and support their journey at Regent College.
- Company: Join Regent Group, a passionate education provider in north-west London since 2000.
- Benefits: Enjoy a full-time role with opportunities for personal development and a diverse work environment.
- Why this job: Make a real impact on students' lives while working in a supportive and innovative community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and customer service skills!
- Other info: This is a permanent, on-site position with a commitment to equality and diversity.
The predicted salary is between 28800 - 43200 £ per year.
Job title: Enrolment Officer
Report to: Senior Enrolment Officer
Contract type: Full time/Permanent/On-site
Hours: 40 hours per week
Context
Established in 2000 Regent Group has a passion for education; helping learners excel personally, academically and professionally. Based in north-west London, we are experienced providers delivering quality education from nursery, through tuition services and full-time secondary school, to further and higher education and executive leadership courses.
Regent College Higher Education is a leading provider of industry-related higher education. We are a diverse community active in promoting learning and education, with an established record of success rates within UK Higher Education.
Our vision is to become a leading provider of quality education, enriching the lives of our students and the communities in which they live and work. We pride ourselves on finding the right course for our learners at our own institutions or with an increasingly wide range of partner institutions across the globe.
We are fully committed to developing the academic and personal potential of our students and strive to ensure that our curriculum is modelled on current best practice.
Regent Group welcomes a diverse population of students and staff and works to ensure that equality and diversity are integral to the group’s priorities and objectives.
Regent Group is building a 21st century education model for future world learners.
Main duties and responsibilities
This role would be responsible to deliver an outstanding customer service to our students, providing a single point of contact for all non-academic queries and ensuring our students have the information and support they need to succeed in their studies.
The main goal of the Enrolment Officer is to ensure students who have accepted their place at Regent College London complete the necessary steps in order to register on their programme in a timely manner.
Provide an effective and innovative phone customer service experience to our students. Support proactively our students in the pre-registration process and in their progress through our programmes.
Provide a professional and friendly service to customers and deal with a wide range of enquiries within agreed organization and departmental targets (KPIs)
Ensure timely and accurate recording and processing of enrolment forms on to the student record system whilst ensuring all relevant support departments receive accurate and up to date information about specific student needs.
Provide information, support and advice on non-academic queries(including but not limited to Regent College policies and procedures, finance and funding, health and welfare) and liaising with the appropriate departments where necessary.
Act as the central point of phone contact for student enquiries.
Maintain accurate records and information for students using the MS Office suite, the CRM system, and internal student information systems.
Help to develop effective processes to get the information required for a proactive approach to student support.
Record data accurately to monitor students\’ cases, progress and resolutions.
Maintain awareness of current developments in relevant areas, such as new Regent College processes, practices and policies.
Cover other areas within the Admissions department as and when necessary.
Principal Accountabilities
To provide accurate course and student information as required by the College.
To attend team meetings and contribute to Quality Assurance reviews and audits.
Maintain confidentiality in relation to all college information and to comply with General Data Protection Regulation.
To be involved in College staff development and training schemes and participate in Personal Development Review procedures within the College.
To adhere to the College\’s Equality and Diversity Scheme with respect to staff and students and to comply with and implement the College’s Health and Safety policy.
To undertake any other reasonable duties and responsibilities as may be required.
Enrolment Officer employer: Regent College London
Contact Detail:
Regent College London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Officer
✨Tip Number 1
Familiarize yourself with the specific programs and courses offered at Regent College. Understanding the curriculum and student needs will help you provide tailored support during the enrolment process.
✨Tip Number 2
Practice your customer service skills, especially over the phone. Since you'll be the first point of contact for students, being friendly and professional is key to making a great impression.
✨Tip Number 3
Stay updated on the latest policies and procedures at Regent College. This knowledge will enable you to answer student queries accurately and efficiently, showcasing your commitment to their success.
✨Tip Number 4
Network with current employees or alumni from Regent College. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Enrolment Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Enrolment Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or education. Use specific examples that demonstrate your ability to handle student inquiries and support their needs.
Showcase Your Skills: Make sure to highlight your communication skills, attention to detail, and proficiency with MS Office and CRM systems. These are crucial for the role and should be evident in your application.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for education and your understanding of Regent Group's mission. Explain why you want to work there and how you can contribute to their goals.
How to prepare for a job interview at Regent College London
✨Show Your Passion for Education
Make sure to express your enthusiasm for helping students succeed. Share any personal experiences or stories that highlight your commitment to education and how it aligns with the values of Regent Group.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to handle inquiries professionally and your proactive approach to supporting students.
✨Familiarize Yourself with College Policies
Before the interview, take some time to understand Regent College's policies and procedures. Being knowledgeable about these will show your dedication and readiness to assist students effectively.
✨Highlight Your Organizational Skills
Discuss your experience with maintaining accurate records and managing data. Provide examples of how you have successfully organized information in past roles, as this is crucial for the Enrolment Officer position.
