At a Glance
- Tasks: Guide students on finance applications and manage student support funds.
- Company: Join a dynamic education-focused organisation with a supportive team.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Fast-paced environment with potential for long-term career in student finance.
- Why this job: Make a difference in students' lives while developing your finance skills.
- Qualifications: Experience in administration and excellent customer care skills required.
The predicted salary is between 22000 - 29000 € per year.
Full Time. Your required hours of work are 40 hours per week. The business operations are Mon-Thurs, 9am - 9pm and Fri - Sun, 9am - 6pm.
Overall purpose: We are recruiting for a Student Finance Officer on a permanent basis. The role will be hybrid and the successful candidate will ideally have experience working in the Education sector and have experience chasing student debt.
Specific duties and responsibilities:
- Provide accurate and up to date financial guidance to students and potential students regarding student loans.
- Support students on their Student Finance application.
- Administer the payment of Student Support Funds and keep up to date records of the resulting financial transactions.
- Work to resolve any queries students may have with their student loan accounts.
- Deal with various SLC change of circumstances.
- Reconcile all funds distributed and provide management information as requested.
Essential Requirements:
- Must be able to work flexibly in a team.
- Experience working in a busy office or experience working in administration.
- Provide excellent customer care for the department, including advice to internal and external customers.
EXPERIENCE & PERSONAL QUALITIES:
Essential:
- Experience of managing, presenting and maintaining complex data.
- Significant experience of working with the public in an environment where good customer care is a guiding principle.
- Experience of liaison with colleagues in various departments and levels across an organisation.
- Excellent organisational skills and time management.
- Highly numerate.
- Ability to supervise staff.
Desirable:
- Experience of working in a student finance related environment.
- Will need to be able to work under pressure and resilient.
- Experience of project work.
- Wants to pursue a long-term career in Student Finance.
TECHNICAL KNOWLEDGE & SKILLS:
Essential:
- Support the delivery of an efficient and effective administrative, financial systems and procedures for the student financial administration to ensure the accurate, complete and timely processing of applications and payments.
- Publicise student finance systems and procedures with curriculum and other support staff to ensure correct guidance is given on funding available.
- Produce regular reports for the management on the distribution and effectiveness of funds and to advise on development and resource needs.
- Ensure the smooth running of the student finances within the best practice of customer care.
Desirable:
- Experience in the Education sector.
- Experience chasing student debt.
Please apply via the ‘Apply’ button above. £26,000 to £29,000 p.a. dependent on experience.
Student Finance Officer employer: Regent College London, part of the Regent Group
As a Student Finance Officer, you will join a dynamic and supportive team dedicated to providing exceptional financial guidance to students. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth within the education sector. With a focus on customer care and collaboration, we foster a positive work culture that values your contributions and encourages professional advancement.
Contact Detail:
Regent College London, part of the Regent Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Finance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a Student Finance Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for finance roles and practice your answers. Make sure you can showcase your experience with student loans and customer care, as these are key for this position.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Student Finance Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Student Finance Officer role. Highlight any relevant experience in the education sector and your skills in managing complex data. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about student finance and how your experience aligns with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Customer Care Skills:Since excellent customer care is key for this role, make sure to include examples of how you've provided great service in previous jobs. We love seeing candidates who can connect with students and resolve their queries effectively!
Apply Through Our Website:Don’t forget to apply through our website using the ‘Apply’ button! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Regent College London, part of the Regent Group
✨Know Your Stuff
Make sure you brush up on student finance processes and the specific duties of a Student Finance Officer. Familiarise yourself with common queries students might have about loans and support funds, so you can demonstrate your knowledge during the interview.
✨Showcase Your Customer Care Skills
Since excellent customer care is crucial for this role, prepare examples from your past experiences where you've successfully assisted customers or resolved issues. Highlight your ability to communicate clearly and empathetically, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and organise tasks, especially in a busy environment. You could mention specific tools or methods you use to keep track of complex data and ensure accuracy in financial transactions.
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, challenges faced in the role, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
