At a Glance
- Tasks: Champion customer success and guide them through the verification journey with Regenified.
- Company: Join a mission-driven team at Regenified, pioneers in regenerative agriculture.
- Benefits: Enjoy competitive salary, 25 days leave, pension scheme, and private healthcare.
- Other info: Be part of a diverse and inclusive environment that values your contributions.
- Why this job: Make a real impact on sustainable agriculture while growing your career.
- Qualifications: 7+ years in customer success, strong organisational skills, and a passion for regenerative agriculture.
The predicted salary is between 50000 - 60000 £ per year.
The Role
We are seeking a Customer Success Manager to be the primary champion for our most important constituents: the customers stewarding the land. You will be the trusted guide for their entire verification journey with Regenified. Your core purpose is to ensure our customers feel supported, valued, and empowered. You will be their main point of contact, helping them navigate the Regenified Standard, our data platform, and the verification process with clarity and confidence.
What You’ll Do
- Own the Customer Relationship: Serve as the primary relationship owner for a portfolio of customers. You are their main point of contact, their advocate, and their guide from onboarding through verification and renewal.
- Guide the Verification Experience: Clearly communicate our standard, value proposition, and verification process. Ensure every customer understands their path to success and feels supported at every milestone.
- Build the Engine for Scale: Drive the operational excellence required to grow. You will refine our customer journey, maintain accurate CRM data (Salesforce), track key metrics (NPS, CSAT, retention), and help build the processes that allow us to support thousands of customers.
- Empower Through Onboarding: Lead new customer onboarding and training, ensuring they are confident in using Regenified’s tools (such as the Customer Portal and dashboards) to get the most value from their data.
- Be the Voice of the Customer: Act as the critical bridge between the field and our internal teams. You will work cross-functionally with Field Verification, Standards, and Commercial to troubleshoot issues, resolve challenges, and channel customer feedback to improve our program.
- Drive Mission-Aligned Growth: Proactively identify opportunities for customers to deepen their engagement with Regenified, collaborating with our team to expand regenerative acres and improve customer retention.
- Mentor and Build: As a core member of the team, you will help train and support new colleagues as the customer experience function grows.
What You’ll Bring
- Deep Passion for the Mission: A profound belief in the power of regenerative agriculture and a genuine desire to support the customers leading the movement.
- Customer Success Frameworks: 7+ years of experience in Customer Success, Account Management, or a customer-facing support role. You know how to build a best-in-class support journey and customer experience.
- A Builder’s Mindset: You thrive in a fast-paced, early-stage environment. You are a self-starter who is comfortable with ambiguity, wears multiple hats, and enjoys building processes from the ground up.
- Operational Excellence: Highly organised, data-driven, and detail-oriented. Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.
- Analytical Mindset: Confident working with customer data, interpreting trends, identifying gaps or risks, and translating insights into meaningful actions.
- Strategic & Hands-On: Able to see the long-term strategic picture of customer success while flawlessly executing the immediate, hands-on tasks required to get us there.
Why You’ll Love It Here
- Make a Difference: Your work will directly contribute to healing our landscapes and building a more resilient and equitable agricultural system.
- Passionate Team: Work with a mission-driven team with a shared, unwavering purpose and drive.
- High-Impact Ownership: This is not a cog-in-the-wheel role. You will have a high degree of ownership and real scope for innovation.
- Competitive Salary & Benefits: We offer a competitive salary, 25 days’ annual leave plus bank holidays, a contributory pension scheme, and private healthcare (including partial cover for dependants).
- Career Growth: We invest in your professional development to help you grow with the company.
Regenified celebrates diversity and is committed to creating an inclusive environment for all employees. If you need any disability-related adjustments during the recruitment process, please let us know.
About Regenified
Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are recognised as leading figures and guardians of regenerative agriculture and its journey into mainstream farming. Regenified’s purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and reward to the customers who successfully implement ecosystem-saving practices as part of their operations. Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by some of the largest supermarkets in the world, and we have been actively verifying large areas of farmland producing grains, beef, poultry, eggs, and fresh produce.
Customer Success Manager, United Kingdom in London employer: Regenified
Regenified is an exceptional employer for those passionate about regenerative agriculture, offering a unique opportunity to make a tangible impact on the environment while working in a supportive and mission-driven team. With a strong focus on employee growth, competitive benefits including 25 days of annual leave and private healthcare, and a culture that values innovation and ownership, you will thrive in a role that empowers you to guide customers through their verification journey with clarity and confidence. Join us in our commitment to creating a more resilient agricultural system and be part of a diverse and inclusive workplace that champions your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, United Kingdom in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Regenified. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Regenified before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, United Kingdom in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Regenified:Your cover letter is your chance to shine! Tell us why you want to work at Regenified specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Regenified!
How to prepare for a job interview at Regenified
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
