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For Companies At a Glance
- Tasks: Champion farmers through their verification journey and ensure they feel supported and valued.
- Company: Join Regenified, a leader in regenerative agriculture with a mission to empower farmers.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in sustainable farming while building strong relationships with farmers.
- Qualifications: Experience in customer success or agriculture, with a passion for supporting farmers.
- Other info: Dynamic startup environment with opportunities to shape the future of agriculture.
The predicted salary is between 36000 - 60000 £ per year.
About Regenified
Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are recognised as leading figures and guardians of regenerative agriculture and its journey into mainstream farming. Regenified's purpose is to protect the narrative around regenerative agriculture from greenwashing while providing recognition and reward to the farmers who successfully implement ecosystem-saving practices as part of their operations. Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by some of the largest grocery chains in the world and we have been actively verifying large areas of farmland producing grains, beef, poultry, eggs, and fresh produce.
The Role
We are seeking a Customer Success Specialist to be the primary champion for our most important constituents: the farmers stewarding the land. You will be the trusted guide for their entire verification journey with Regenified. Your core purpose is to ensure our producers feel supported, valued, and empowered. You will be their main point of contact, helping them navigate the Regenified Standard, our data platform, and the verification process with clarity and confidence. You will be both a hands-on relationship builder and a strategic systems thinker. Success in this role means creating a seamless, high-trust, and scalable experience that ensures every farmer can successfully demonstrate their regenerative practices and realise the full value of their verification.
What You’ll Do
- Own the Farmer Relationship: Serve as the primary relationship owner for a portfolio of farmers. You are their main point of contact, their advocate, and their guide from onboarding through verification and renewal.
- Guide the Verification Experience: Clearly communicate our standard value proposition and verification process. Ensure every farmer understands their path to success and feels supported at every milestone.
- Build the Engine for Scale: Drive the operational excellence required to grow. You will refine our farmer journey, maintain accurate CRM data (Salesforce), track key metrics (NPS, CSAT, retention), and help build the processes that allow us to support thousands of farmers.
- Empower Through Onboarding: Lead new farmer onboarding and training, ensuring they are confident in using Regenified's tools (such as the Customer Portal and dashboards) to get the most value from their data.
- Be the Voice of the Farmer: Act as the critical bridge between the field and our internal teams. You will work cross-functionally with Field Verification, Standards, and Commercial to troubleshoot issues, resolve challenges, and channel farmer feedback to improve our programme.
- Drive Mission-Aligned Growth: Proactively identify opportunities for farmers to deepen their engagement with Regenified, collaborating with our team to expand regenerative acres and improve farmer retention.
- Mentor and Build: As a core member of the team, you will help train and support new colleagues as the customer experience function grows.
What You’ll Bring
- Deep Passion for the Mission: A profound belief in the power of regenerative agriculture and a genuine desire to support the farmers leading the movement.
- Credibility in Agriculture: Proven ability to build deep trust with farmers. You understand their context, speak their language, and have hands-on experience in agriculture, agronomy, or a related field.
- Customer Success Frameworks: 5 years of experience in Customer Success, Account Management, or a farmer-facing support role. You know how to build a best-in-class support journey.
- A Builder’s Mindset: You thrive in a fast-paced, early-stage environment. You are a self-starter who is comfortable with ambiguity, wears multiple hats, and enjoys building processes from the ground up.
- Operational Excellence: Highly organised, data-driven, and detail-oriented. Proficient in CRM tools (Salesforce preferred) and comfortable with process automation and KPI tracking.
- Analytical Mindset: Confident working with customer data, interpreting trends, identifying gaps or risks, and translating insights into meaningful actions.
Customer Success Specialist United Kingdom employer: Regenified™
Contact Detail:
Regenified™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the regenerative agriculture space. Attend industry events, join online forums, and don’t be shy about reaching out to farmers or professionals on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for regenerative agriculture! When you get the chance to chat with potential employers or during interviews, share your genuine enthusiasm for the mission. Talk about why it matters to you and how you can contribute to their goals. Authenticity goes a long way!
✨Tip Number 3
Prepare for those interviews! Research Regenified thoroughly—know their standards, their mission, and the challenges they face. Think about how your skills can help them succeed. Tailor your answers to show you’re not just a fit for the role, but a fit for their culture too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Regenified team. Don’t forget to follow up after applying; a little nudge can make a big difference!
We think you need these skills to ace Customer Success Specialist United Kingdom
Some tips for your application 🫡
Show Your Passion: Let your love for regenerative agriculture shine through in your application. We want to see that you genuinely care about supporting farmers and the mission of Regenified. Share any personal experiences or insights that connect you to this cause!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer success or agriculture. Use the job description as a guide to showcase how your skills align with what we’re looking for. It’s all about making that connection!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to understand your journey and how you can contribute to our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us without any hiccups. Plus, it shows you’re proactive and keen to join our mission at Regenified!
How to prepare for a job interview at Regenified™
✨Know Your Regenerative Agriculture
Make sure you brush up on your knowledge of regenerative agriculture and its principles. Understand the challenges farmers face and how Regenified supports them. This will show your passion for the mission and help you connect with the interviewers.
✨Demonstrate Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships, especially in a customer-facing role. Highlight how you’ve supported clients or customers through complex processes, as this is key for the Customer Success Specialist role.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM tools like Salesforce is important, take some time to familiarise yourself with its features. If you have experience with similar tools, be ready to discuss how you used them to track metrics and improve customer journeys.
✨Show Your Analytical Side
Be prepared to discuss how you've used data to drive decisions in previous roles. Think of specific instances where you interpreted customer data to identify trends or gaps, and how that led to actionable insights. This will demonstrate your analytical mindset.
