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- Tasks: Assist with customer liaison for retrofit works, ensuring communication and support for tenants.
- Company: Ecogee, a leader in energy-efficient housing solutions.
- Benefits: Flexible working options, 27 days leave, and a £250 learning allowance.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Join a supportive team recognised for high staff engagement and career growth.
The predicted salary is between 25800 - 30000 £ per year.
Annual salary of £28,917 (FTE)
Permanent role
Full-time (37 hours), part-time and flexible working patterns available
St Helens based
The purpose of this role is to assist with the delivery and customer liaison of a planned retrofit works programme, working with customers on a daily basis to ensure communication is maintained at all times, and accommodating customers’ individual needs. You will need experience of working within the social housing sector, dealing with both clients and tenants. Experience of working on Retrofit housing projects and knowledge of PAS 203.
The right fit:
- Ability to manage, monitor and review performance standards to meet targets.
- Possessing effective communication skills, together with influencing and negotiation skills.
- Competent ICT skills including Microsoft Office, SharePoint.
- Effective organisation skills.
- Full UK driving license.
Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels. Originally established in 2012, we were set up in response to the Government’s energy efficiency programme to tackle fuel poverty and reduce carbon emissions. Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our Talent Acquisition team will review your application and will be in touch shortly.
What we offer:
- A range of flexible working options.
- 27 days paid annual leave each year in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Long-term and serious illness payment support scheme.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
Tenant Liaison Officer in St Helens employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in St Helens
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ecogee and their projects. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenant liaison and social housing. Think about your past experiences and how they relate to the skills they're looking for, like communication and organisation.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to manage relationships and communicate effectively with tenants. Use examples from your previous roles to demonstrate how you've successfully navigated similar situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Tenant Liaison Officer in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in the social housing sector and any relevant projects you've worked on, especially those related to retrofit housing.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like communication and organisation that align with what we're looking for.
Showcase Your Skills: Don’t forget to showcase your ICT skills, especially with Microsoft Office and SharePoint. We want to see how you can use these tools to manage and monitor performance standards effectively.
Apply Directly Through Our Website: Remember, we’re not using recruitment agencies for this position. Make sure to apply directly through the Regenda website to ensure your application is considered. We can't wait to hear from you!
How to prepare for a job interview at Regenda Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector and retrofit projects. Familiarise yourself with PAS 203 standards, as this will show that you're serious about the role and understand the technical aspects involved.
✨Show Off Your Communication Skills
As a Tenant Liaison Officer, effective communication is key. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you had to influence or negotiate – these stories will highlight your skills and fit for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks. Bring examples of how you've monitored performance standards and met targets in previous roles. This will help illustrate your ability to stay organised and efficient in a busy environment.
✨Be Yourself and Be Enthusiastic
Ecogee values a positive working environment, so let your personality shine through! Show enthusiasm for the role and the company’s mission. Share why you want to work with them and how you can contribute to making a difference in people's lives.