At a Glance
- Tasks: Manage rent accounts and enhance customer satisfaction in a supportive housing environment.
- Company: Regenda Homes, an award-winning social housing provider making a real difference.
- Benefits: Flexible working, 27 days annual leave, and a £250 learning allowance.
- Other info: Dynamic workplace with excellent career growth and a commitment to diversity.
- Why this job: Join a team that values your input and helps improve lives in the community.
- Qualifications: Experience in housing debt management and strong communication skills required.
The predicted salary is between 33835 - 33835 £ per year.
Annual salary of £33,835 (FTE). Permanent role. Full-time (35 hours), part-time and flexible working patterns available. Oldham office base, hybrid working.
The role:
In this Income Officer role, you will be managing Regenda Homes rent accounts and contributing to the delivery of an effective and efficient income management service. Achieving stated rates of collection, consistently improving customer satisfaction levels, maximisation of Petrus service users' income, sustainable tenancies and financial stability of the Regenda Group.
You will ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements.
The right fit:
- Experience of managing a range of housing related debt on a patch basis is essential.
- You must have an understanding of the rent recovery process including the law around possession and government policy around welfare reform and its impact on the sector and our customers.
- You’re able to meet performance indicators and targets by prioritising a heavy workload.
- You have excellent communication skills both verbal and written.
- You have a customer centric approach and good interpersonal skills to create and maintain working relationships.
- You must have a full UK driving license with access to your own vehicle.
Who we are:
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps:
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our People Services team will review your application and will be in touch shortly.
What we offer:
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
Income Officer in Oldham employer: Regenda Group
Regenda Homes is an exceptional employer, offering a supportive and engaging work environment where employees can thrive. With flexible working options, generous annual leave, and a commitment to professional development, staff are empowered to make a meaningful impact in the community while enjoying a healthy work-life balance. Our award-winning culture prioritises employee well-being and inclusivity, making it a truly rewarding place to work in Oldham.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Regenda Homes. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of rent recovery processes and welfare reform. Show us you know your stuff and can handle the challenges of the Income Officer role!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being able to express yourself clearly is key. We want to see how you can connect with customers and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Income Officer in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Officer role. Highlight your experience with housing-related debt and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your values align with ours at Regenda Homes. Keep it concise but impactful – we love a good story!
Showcase Your Customer-Centric Approach:In your application, emphasise your customer-centric approach. Share examples of how you've improved customer satisfaction or handled complaints in the past. We’re all about putting the customer voice at the heart of what we do!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at Regenda Group
✨Know Your Stuff
Make sure you brush up on the rent recovery process and the relevant laws around possession. Understanding government policies on welfare reform is crucial, as it directly impacts the role. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Customer-Centric Mindset
Since this role revolves around managing customer accounts, be ready to share examples of how you've put customers first in previous roles. Highlight your communication skills and how you've used feedback to improve services. This will demonstrate that you align with Regenda Homes' commitment to customer satisfaction.
✨Showcase Your Experience
Prepare to discuss your experience managing housing-related debt. Be specific about the challenges you've faced and how you've overcome them. This will help the interviewers see that you have the practical skills needed to meet performance indicators and targets.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations related to income management or customer interactions. Practising your responses to these types of questions can help you articulate your thought process and decision-making skills effectively during the interview.
