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- Tasks: Join a team delivering top-notch neighbourhood management and support sustainable communities.
- Company: Regenda Homes, an award-winning social housing provider making a real difference.
- Benefits: Enjoy 27 days annual leave, pension contributions, and a £250 learning allowance.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social housing legislation and strong customer service skills required.
- Other info: Be part of a company recognised for its world-class staff engagement and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to be part of a team responsible for delivering a high quality, integrated neighbourhood management service that is closer to our customer and helps to create sustainable neighbourhoods. You will support the team in meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service; safeguarding adults and children; legal compliance in service charge management; and managing a diverse range of neighbourhoods through positive estate management. You will contribute towards maintaining a positive culture reflecting Regenda's values and strategic objectives across the directorate.
For this role you will need to follow housing policies and procedures effectively and understand the roles responsibilities, ensuring we remain legally compliant, whilst meeting regulatory requirements and the needs of our customers. Ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard.
Qualifications
- Experience of working to achieve key performance indicators and targets.
- Strong knowledge of social housing legislation, including tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation, safeguarding legislation, rent regulations and lettings legislation.
- Must be able to drive, have a car, hold a valid driving licence and have business insurance to claim mileage.
- Solid ICT skills, knowledge and experience of using Microsoft Office.
- An excellent, customer centric approach, good interpersonal skills with an ability to develop excellent working relationships.
- Excellent communication skills, both verbal and written.
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Next Steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our People Services team will review your application and will be in touch shortly.
Benefits
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
What We Offer
Regenda Homes really is a great place to work - and you don’t have to just take our word for it! We’re accredited by Best Companies for our "world class" levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.
Neighbourhood and Communities Officer employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood and Communities Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Neighbourhood and Communities Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with social housing legislation and customer service. Be ready to share specific examples of how you've met targets and improved tenant satisfaction.
✨Tip Number 3
Prepare for interviews by researching Regenda Homes and their values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Regenda Homes. So, get that CV polished and hit submit!
We think you need these skills to ace Neighbourhood and Communities Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Neighbourhood and Communities Officer role. Highlight your knowledge of social housing legislation and any relevant achievements that demonstrate your ability to meet key performance indicators.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're a great fit for the role and how your values align with Regenda's mission. Be specific about your customer-centric approach and how you can contribute to creating sustainable neighbourhoods.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application is clear, concise, and free of errors. This will not only reflect your attention to detail but also your ability to communicate effectively with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, you’ll find all the details you need about the role and our fantastic benefits package!
How to prepare for a job interview at Regenda Group
✨Know Your Stuff
Make sure you brush up on social housing legislation and the specific regulations mentioned in the job description. Understanding tenant satisfaction measures and the role of the housing ombudsman will show that you're serious about the position.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your excellent interpersonal skills and how you've successfully managed customer complaints in the past. This role is all about treating customers fairly, so demonstrating your commitment to this will set you apart.
✨Demonstrate Your Team Spirit
Since you'll be part of a team, think of instances where you've collaborated effectively with others. Share stories that reflect your ability to contribute positively to a team culture and align with Regenda's values.
✨Be Ready to Discuss Compliance
Familiarise yourself with the legal compliance aspects of service charge management and safeguarding legislation. Be prepared to discuss how you would ensure compliance while meeting the needs of diverse neighbourhoods.