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- Tasks: Facilitate homeownership services and manage leasehold properties with a focus on customer satisfaction.
- Company: Join The Regenda Group, a supportive organisation dedicated to community and homeownership.
- Benefits: Enjoy 27 days annual leave, flexible working, and a £250 learning allowance.
- Why this job: Make a real difference in people's lives by helping them achieve homeownership.
- Qualifications: Experience in leasehold management and a customer-focused approach are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 40000 £ per year.
As a Homeownership Manager you will facilitate the homeownership service for The Regenda Group, inclusive of Right to Buy/Right to Acquire applications, shared ownership staircasing, lease extensions, management packs for leasehold properties, coordinator of equity loans and management of a small patch of leasehold and shared ownership properties.
Benefits
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% Employers Contribution to the Pension Scheme (match funded).
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
- A range of flexible working options.
Qualifications
- You have a strong background with experience in handling leasehold and affordable home ownership.
- Excellent understanding of lease and legal title, with the ability to convey information simply to customers and colleagues.
- Experience in processing Right to Buy and Right to Acquire, lease extensions and staircasing.
- Ability to develop effective new processes.
- Strong attention to detail, organisational skills and accurate record-keeping skills.
- You have a customer-focused approach with an ability to positively manage customer expectations.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
Homeownership Manager in Liverpool employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Regenda Group. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to homeownership management. Think about your past experiences and how they relate to the role. We want you to showcase your skills in handling leasehold properties and customer service!
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Homeownership Manager role. Highlight your experience with Right to Buy and lease extensions, and don’t forget to show your passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Regenda Group. Let’s get you that dream job!
We think you need these skills to ace Homeownership Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with leasehold and affordable home ownership. We want to see how your skills match the role of Homeownership Manager, so don’t hold back!
Show Off Your Customer Focus: Since this role is all about managing customer expectations, let us know about your customer service experiences. Share specific examples where you’ve positively impacted customers in similar situations.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any errors and ensure that your record-keeping skills shine through. We love a well-organised application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Regenda Group
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold and affordable home ownership. Familiarise yourself with the Right to Buy and Right to Acquire processes, as well as lease extensions and staircasing. Being able to discuss these topics confidently will show that you're the right fit for the Homeownership Manager role.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your customer-focused approach. Prepare examples of how you've positively managed customer expectations in the past. This will highlight your ability to convey complex information simply and effectively.
✨Show Off Your Organisational Skills
The job requires strong attention to detail and excellent organisational skills. Be ready to discuss how you keep accurate records and manage multiple tasks. You might even want to bring along a sample of your work or a process you've developed to showcase your skills.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions about the company culture, team dynamics, and the specific challenges faced by the Homeownership Manager. This not only shows your interest in the role but also helps you determine if it's the right fit for you.