At a Glance
- Tasks: Manage rent accounts and enhance income management for a charity supporting vulnerable individuals.
- Company: Regenda Homes, an award-winning housing provider making a real difference in communities.
- Benefits: Flexible working, 27 days annual leave, learning allowances, and health initiatives.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team dedicated to improving lives and creating sustainable tenancies.
- Qualifications: Experience with complex needs and housing debt management is essential.
The predicted salary is between 31725 - 38775 £ per year.
Annual salary of £27,068 (£33,835 FTE)
Fixed term role (9 months)
Part-time (28 hours, 4 days) (flexible on days worked)
Oldham office base, hybrid working
Proposed Interview Date: W/C 30th November 2026
The role
In this Income Officer role, you will be managing Petrus rent accounts (Our charity supporting people with complex needs experiencing or at risk of homelessness) and contributing to the delivery of an effective and efficient income management service. Achieving stated rates of collection, consistently improving customer satisfaction levels, maximisation of Regenda tenants' income, sustainable tenancies and financial stability of the Regenda Group. You will ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements.
The right fit
- You have experience of supporting people with complex needs including drug/alcohol dependency.
- Experience of managing a range of housing related debt on a patch basis is essential.
- You must have an understanding of the rent recovery process including the law around possession and government policy around welfare reform and its impact on the sector, Regenda and our customers.
- You're able to meet performance indicators and targets by prioritising a heavy workload.
- You have excellent communication skills both written and verbal.
- You have a customer centric approach and good interpersonal skills to create and maintain relationships.
- You must have a full UK driving license with access to your own vehicle.
What we offer
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Income Officer employer: Regenda Group
Regenda Homes is an exceptional employer located in the heart of Liverpool, offering flexible hours and a strong commitment to community impact. With a collaborative work culture that prioritises employee growth and development, staff are empowered to make meaningful contributions while enjoying a supportive environment. The company values proactive engagement and provides unique opportunities to build lasting relationships within the community, making it a rewarding place to work for those passionate about housing and community services.
