At a Glance
- Tasks: Help manage income services and improve tenant satisfaction in a supportive environment.
- Company: Join Regenda Homes, an award-winning social housing provider making a difference.
- Benefits: Flexible working, 27 days annual leave, and a £250 learning allowance.
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Experience in housing debt management and excellent communication skills required.
The predicted salary is between 32022 - 44831 £ per year.
The Vacancy
- Annual salary of £33,835 (FTE)
- Permanent role
- Full-time (35 hours)
- Liverpool city centre office base
Proposed Interview Date: 19th November 2026
The role
The purpose of this role support the delivery of an effective income management and lettings service, maximising rent collection, sustaining tenancies, and improving customers' financial stability. Deliver a high-quality, value-for-money service that is customer-focused and driven by customer feedback, complaints, and satisfaction measures to achieve positive outcomes.
Ensure compliance with housing policies, regulatory standards, Housing Ombudsman requirements, and safeguarding responsibilities. Treat all customers fairly and with respect, recognising individual needs and protected characteristics, while resolving enquiries and complaints promptly and professionally.
Contribute to a positive team culture that reflects Regenda's values, strategic objectives, and commitment to continuous improvement.
The right fit
- Experience of managing a range of housing related debt on a patch basis.
- An understanding of the rent recovery process including the law around possession, and government policy around welfare reform and its impact on the sector, Regenda and its customers.
- Knowledge of welfare benefits and experience of providing general advice to tenants as part of arrears prevention work.
- Knowledge of social housing legislation. This includes tenant satisfaction measures,
- Evidence of meeting performance indicators and targets whilst able to prioritise a heavy workload.
- Excellent communication skills, both verbal and in written format.
- Ability to operate at pace and be adaptable to changing priorities in a result-driven
- environment.
- Excellent numeracy and literacy skills, solid ICT skills, knowledge and experience of using Microsoft Office and the ability to work with housing and rent management information system
- Must be able to drive, have access to a car, hold a valid driving licence and have business insurance to claim mileage.
- Have or be willing to work towards housing related qualifications.
- Highly motivated and passionate, with a readiness to engage operationally.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.
Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
What we offer
Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
"We regenerate places and create opportunities for people"
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.
The Company
The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.
The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.
Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
Our core purpose is to regenerate places to create opportunities for people.
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Income Officer in Liverpool employer: Regenda Group
Regenda Homes is an exceptional employer, recognised for its commitment to staff engagement and development, making it a rewarding place to work. With a strong focus on employee well-being, the company offers flexible working options, generous leave policies, and a variety of learning opportunities, all within a supportive and inclusive culture that empowers individuals to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Liverpool
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Regenda Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Regenda Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Officer in Liverpool
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Regenda Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Regenda Group
✨Get to Know Public Sector Values
Before your interview with Regenda Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Regenda Group.
