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For Companies At a Glance
- Tasks: Support neighbourhood management and deliver high-quality customer service in housing.
- Company: Join Regenda Homes, an award-winning social housing provider making a difference.
- Benefits: Enjoy flexible working, 27 days leave, and a £250 learning allowance.
- Why this job: Make a real impact in your community while developing your skills.
- Qualifications: Experience in customer service and understanding of housing processes required.
- Other info: Great career growth opportunities in a supportive and engaging environment.
The predicted salary is between 22700 - 28300 £ per year.
Annual salary of £25,255 (FTE)
Permanent role
Full-time (35 hours)
Oldham office based
Proposed Interview Date: Wednesday 25th February
The role
As a Housing Assistant at Regenda Homes you will be part of a team responsible for delivering a high quality and integrated neighbourhood management service. This service should help to create sustainable communities with a particular focus on lettings. You will be providing support with admin duties to deliver integrated service delivery, including lettings, anti-social behaviour, tenancy management and estate management. You will also ensure our housing management systems are kept up to date, this includes recording all of our customer contact via inbound and outbound CRM.
The right fit
- You have experience in delivering high-quality front-line customer facing services.
- An understanding of housing processes and legislation is essential.
- Evidence of working flexibly and adapting to changing requirements.
- You have the ability to support vulnerable customers with empathy.
- Excellent communication and interpersonal skills both verbal and written.
- Excellent customer service skills.
- A full UK driving license is essential with access to a vehicle.
Who we are
Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Up to 9% employer’s contribution to the pension scheme (match funded).
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.
Housing Assistant employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Regenda Homes. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing processes. Think of examples from your past experiences that showcase your skills in empathy and communication. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you’re dressed appropriately for the interview. A smart-casual look usually works well in these settings. It shows you take the opportunity seriously and are ready to represent Regenda Homes.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Assistant role. Highlight your experience in customer service and any relevant housing knowledge. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're a great fit for Regenda Homes. Share specific examples of how you've supported customers or managed admin tasks in the past.
Showcase Your Communication Skills: Since excellent communication is key, ensure your written application is clear and concise. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your CV and cover letter in through our website as soon as you can!
How to prepare for a job interview at Regenda Group
✨Know Your Stuff
Make sure you brush up on housing processes and legislation before the interview. Understanding the ins and outs of tenancy management and lettings will show that you're serious about the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered high-quality customer service. Think about situations where you supported vulnerable customers with empathy, as this is crucial for the Housing Assistant role.
✨Be Ready to Adapt
The job requires flexibility, so be prepared to discuss how you've adapted to changing requirements in previous roles. Share specific instances where you successfully navigated challenges or changes in your work environment.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and skills.