Housing Assistant (Extra Care) in Fleetwood

Annual salary of £24,479 (FTE)

Permanent role

Full-time & part-time available (35 hours)

Fleetwood office base

Proposed Interview Date: 11th September 2026

The purpose of this role is to provide a high-quality, customer-focused reception and front-of-house service to tenants, visitors, professionals, and contractors. Acting as the first point of contact, the postholder will ensure all enquiries are handled efficiently, professionally, and courteously, creating a welcoming and positive experience for all individuals accessing the service.

The role also supports the smooth day-to-day running of the building by maintaining effective communication, coordinating visitor access, and assisting with administrative and operational tasks as required.

The right fit

• The post holder must have excellent written and verbal communication skills with experience of working effectively with colleagues, contractors, vulnerable tenants, and their families/advocates to deliver high-quality housing services.
• The post holder must have ICT skills which are applied in a way that provides an effective housing service both operationally and strategically through performance reporting.
• The post holder should be personable, approachable, and able to work as part of a team.
• Excellent organisational skills and the ability to prioritise.
• Good communication skills and the ability to communicate with a wide range of customers.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire, and Lancashire. We provide additional support to residents including finding work, money advice, or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training, and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our People Services team will review your application and will be in touch shortly.

What we offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself, and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity, and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest-free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.