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- Tasks: Deliver top-notch customer service via phone, email, and social media.
- Company: Join a leading company known for its supportive and engaging work culture.
- Benefits: Enjoy a competitive salary, flexible working options, and generous annual leave.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a willingness to learn are essential.
- Other info: Be part of a high-performing team with excellent career growth opportunities.
The predicted salary is between 22000 - 29000 £ per year.
Annual salary of 26,124 (FTE) Fixed Term position 18 months Full-time (35 hours) Mon - Fri / (8am-4pm or 8:30am-4:30pm or 9am-5pm - Rota Basis) Liverpool city centre office base Currently office based 5 days per week.
The purpose of this role is to be part of a hardworking team that pursues excellence in a fast moving and ever-changing environment. Our aim is to delight our tenants and customers with the highest standard of customer service possible by phone, email, via social media, web chat and any other form of communication we may receive. The role can be challenging, but also extremely rewarding. The calls we take aren’t always easy and it is important that our team are empathetic and dedicated to every tenant’s needs, however unique they may be.
You will be surrounded by a strong support network, within our team and beyond, who will stand by you and help you along the way. With excellent interpersonal skills and the ability to work under pressure, you can expect to deal with a range of enquiries such as Repairs, Rent Payments, Lettings, Antisocial Behaviour, Safeguarding and Complaints. You will relish working in a high performing, fast paced environment and will be eager to work as an effective and efficient team member.
In return we offer an extremely competitive salary, staff benefits and the opportunity to grow both professionally and personally. We will offer full support to aid your performance from the beginning with extensive office-based training with senior staff and then regular performance updates and one to one support as you continue to progress in your role.
The right fit
You’ll be a confident, capable communicator with excellent interpersonal skills and the ability to communicate both verbally and in writing to a good standard. Previous customer service experience is desirable. You’ll need strong ICT skills with experience with Microsoft Office. You’ll relish working in a high performing, fast-paced team committed to resolving enquiries at the first point of contact. You’ll need an open mind, a willingness to learn and we’ll help you with the rest.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit for the role. Our People Services team will review your application and will be in touch shortly.
What we offer
Regenda Homes really is a great place to work and you don’t have to just take our word for it. We’re accredited by Best Companies for our world class levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: A range of flexible working options. 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8.
Customer Service Advisor in England employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in England
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling tricky enquiries during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our fantastic team at Regenda Homes!
We think you need these skills to ace Customer Service Advisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience and skills that match what we're looking for, like your ability to handle enquiries and work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're a great fit for our team. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your strong interpersonal skills. Keep it clear, concise, and professional while still showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Regenda Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling enquiries about repairs and rent payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it's resolving customer complaints or working as part of a team. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Empathy and Problem-Solving
The role requires empathy and the ability to handle challenging situations. Think of times when you've had to deal with difficult customers or unique problems. Be ready to share these experiences and explain how you approached them, highlighting your dedication to customer satisfaction.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
