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For Companies At a Glance
- Tasks: Lead customer engagement initiatives and optimise the customer experience using data and feedback.
- Company: The Regenda Group, a dynamic organisation focused on regeneration and community support.
- Benefits: Flexible working, 27 days annual leave, learning allowances, and health initiatives.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: CIH Level 2 education or willingness to learn, strong communication, and analytical skills.
- Other info: Join a Top 100 employer with excellent career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Join to apply for the Customer Experience and Insight Officer role at The Regenda Group
1 day ago Be among the first 25 applicants
Join to apply for the Customer Experience and Insight Officer role at The Regenda Group
Full-time (35 hours), part-time and flexible working patterns available. Liverpool city centre office base, hybrid working.
Annual salary of £40,698 (FTE). FTC – 12 months.
Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.
Proposed Interview Date: W/C 3rd November 2025.
The role
The purpose of this role is to take a lead role in the design and delivery of customer engagement mechanisms, utilising data and feedback to optimise the customer experience, realise efficiencies and identify opportunities for improvement.
You will support the delivery of our Customer Centric and Involvement Strategies ensuring we put the needs of customers first. Working closely with other members of the Business Transformation Team, you will ensure we best understand customer needs and meet regulatory requirements.
This role will be key to analysing and understanding compliments, comments and complaints trends and support the submission of timely, accurate and robust information to the Housing Ombudsman Service, working with customers to understand where we can improve.
You will take a lead role in the delivery and implementation of our customer engagement and empowerment activities, ensuring that the customer voice is integral to shaping service delivery.
The right fit
- Educated to CIH Level 2 or willing to work towards
- Knowledge and understanding of the Consumer Standards, including the Housing Ombudsman’s Code of Practice
- Excellent communication and interpersonal skills with the ability to work as a team
- A methodical and flexible approach with a positive attitude to work
- Ability to analyse, manipulate and interpret data using clear informative and concise reports
- Able to work under own initiative, prioritise workloads and meet deadlines
- Willing to learn and undertake appropriate training
Who We Are
We regenerate places and work with people to create the opportunities they need to thrive. Affordable housing is our starting point, but we are a dynamic group of organisations doing very different things. We work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
The Regenda Group is made up of Regenda Homes and its wholly owned subsidiaries M&Y Maintenance and Construction, Redwing, Ecogee, Petrus, The Learning Foundry, Positive Footprints, Centre 56 and the National Communities Resource Centre.
Next steps
If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our Talent Acquisition team will review your application and will be in touch shortly.
What We Offer
The Regenda Group is a great place to work. We’re an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We offer a working environment where you can develop yourself and make a difference to people’s lives, with a range of benefits:
- A range of flexible working options
- 27 days paid annual leave each year (rising to 32 after five years) plus 8 bank holidays
- 6 additional days for volunteering
- Up to 9% Employers Contribution to the Pension Scheme (match funded)
- £250 annual ‘Live and Learn’ allowance for learning new skills
- Enhanced maternity, paternity and adoption pay schemes
- Employee Assistance Programme and health and wellbeing initiatives
- Learning and development opportunities
- Interest-free loans for computer equipment and travel season tickets
- Monthly staff lottery scheme
\”We regenerate places and create opportunities for people\”. We welcome applications from people of all backgrounds, and particularly from disabled and minority ethnic candidates as they are under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible.
INDHP
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Customer Experience and Insight Officer employer: Regenda Group
Contact Detail:
Regenda Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience and Insight Officer
✨Tip Number 1
Get to know The Regenda Group inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience and Insight Officer, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 3
Showcase your analytical skills! Prepare examples of how you've used data to improve customer experiences in the past. Being able to discuss specific instances will set you apart from other candidates.
✨Tip Number 4
Apply directly through The Regenda website! We want to see your application come through our channels, so make sure you follow the instructions and submit your CV and cover letter there. Good luck!
We think you need these skills to ace Customer Experience and Insight Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience and Insight Officer role. Highlight relevant experience and skills that align with the job description, especially around customer engagement and data analysis.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Be specific about how your background and skills can help us enhance customer experiences at The Regenda Group.
Showcase Your Data Skills: Since this role involves analysing customer feedback and trends, make sure to mention any experience you have with data manipulation and reporting. We want to see how you can turn insights into action!
Apply Directly Through Our Website: Remember, we’re not using recruitment agencies for this position. Make sure to submit your application directly through The Regenda Group's website to ensure it gets seen by our Talent Acquisition team!
How to prepare for a job interview at Regenda Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on customer engagement mechanisms and strategies. Understand how The Regenda Group prioritises customer needs and think about how your experience aligns with their approach. Be ready to discuss specific examples of how you've successfully engaged customers in the past.
✨Familiarise Yourself with Relevant Standards
Make sure you have a solid understanding of the Consumer Standards and the Housing Ombudsman’s Code of Practice. This knowledge will not only show your commitment to the role but also help you answer questions related to regulatory requirements confidently.
✨Prepare Data-Driven Insights
Since the role involves analysing customer feedback, come prepared with examples of how you've used data to drive improvements in customer experience. Think about specific metrics or reports you've worked with and be ready to explain how they influenced decision-making.
✨Showcase Your Teamwork Skills
The Regenda Group values collaboration, so be prepared to discuss how you've worked effectively within a team. Share examples that highlight your communication skills and your ability to contribute positively to group dynamics, especially in delivering customer-centric solutions.