Account Manager

At Regency, we believe exceptional buildings don’t happen by chance. They perform because exceptional people work together to keep them in rhythm. We’re looking for an experienced Hard Services Account Manager to lead the operational, commercial and technical delivery across a varied commercial portfolio. If you’re passionate about technical excellence, enjoy building trusted client relationships and believe exceptional isn’t the ambition—it’s the standard—this could be your next career move.

What makes this opportunity different? This isn’t simply about keeping buildings compliant. It’s about becoming the trusted partner to our clients. You’ll work across a diverse London portfolio, leading M&E service delivery, statutory compliance, contractor performance and commercial outcomes, while helping clients protect and enhance the long‑term value of their assets. You’ll have the autonomy to make decisions, influence strategy and build lasting relationships with managing agents, property managers, contractors and occupiers.

What you’ll be responsible for:

• Managing the safe, compliant and commercial delivery of Hard FM services across a multi‑site London portfolio.
• Leading client relationships, service reviews and operational performance meetings.
• Providing technical oversight across HVAC, electrical, mechanical, life safety and building services.
• Driving statutory compliance, audit readiness and engineering standards.
• Managing specialist contractors, quoted works, lifecycle planning and asset performance.
• Taking ownership of a portfolio with P&L responsibility, ensuring commercial performance alongside operational excellence.
• Leading and developing engineers, supervisors and coordinators to deliver exceptional client outcomes.

What we’re looking for:

• You’ll already have experience in Hard FM, Technical Services or M&E‑led operations and be confident managing complex commercial properties.
• You’ll bring strong knowledge of statutory compliance and building services.
• Experience managing multi‑site FM portfolios.
• Commercial awareness, including budgets, quoted works and supplier performance.
• The ability to translate technical issues into practical client solutions.
• A collaborative leadership style that brings teams together to solve problems.
• Above all, you’ll take ownership, lead by example and continually look for ways to improve how things are done.

Why Regency?

At Regency, you’re trusted to make a difference. We’re an RICS‑regulated real estate partner delivering Property Management, Facilities Management and Asset Advisory services across some of the UK’s most prestigious assets. Our people work as one team to protect value, enhance performance and create places where businesses and communities thrive. Our values shape everything we do:

• Don’t Just Say It, Do It – We take ownership and deliver.
• Go the Extra Mile – We anticipate challenges and exceed expectations.
• Always Transparent – We build trust through openness and integrity.
• More Than a Number – Every colleague, client and relationship matters.
• Good Isn’t Good Enough – We continually raise the standard.

If you’re looking for a role where you’ll have genuine influence, work alongside experienced professionals and help shape the future performance of exceptional real estate, we’d love to hear from you. Apply via LinkedIn or contact us for a confidential conversation.