At a Glance
- Tasks: Support social housing customers and resolve their issues with a friendly approach.
- Company: Regen Solutions, dedicated to enhancing customer experiences in social housing.
- Benefits: Hybrid working after training, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Compassionate attitude and eagerness to learn are key for this role.
The predicted salary is between 25000 - 30000 € per year.
Regen Solutions is seeking a Customer Service Agent based in Leatherhead. In this role, you will be the frontline support for our social housing customers, ensuring they remain warm and comfortable. You will provide inbound telephone support and assist customers in resolving their issues with the help of our technical experts.
This position offers hybrid working once training is complete, requiring full attendance in the office during the training period. A compassionate attitude and a willingness to learn are essential for this role.
Hybrid Customer Experience Agent - Social Housing in Surrey employer: Regen Solutions
Regen Solutions is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With the opportunity for hybrid working after training, employees can enjoy a flexible work-life balance while making a meaningful impact in the social housing sector. Our commitment to continuous learning and growth ensures that every team member has the chance to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Experience Agent - Social Housing in Surrey
✨Tip Number 1
Get to know the company! Research Regen Solutions and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be providing inbound telephone support, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your compassion! In interviews, share examples of times you've helped others or resolved conflicts. This will highlight your caring attitude, which is key for a Customer Experience Agent.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Hybrid Customer Experience Agent - Social Housing in Surrey
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your compassionate side shine through. We want to see how you can connect with our social housing customers and make their experience better. Share any relevant experiences that highlight your empathy and understanding.
Tailor Your Application:Make sure to customise your application for the Customer Experience Agent role. Use keywords from the job description to show us you understand what we're looking for. This helps us see how you fit into our team and the specific needs of our customers.
Highlight Your Communication Skills:As a frontline support agent, strong communication is key. In your written application, emphasise your ability to communicate clearly and effectively. Share examples of how you've successfully resolved issues or helped others in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of social housing and the common issues customers face. Research Regen Solutions and their values so you can align your answers with what they stand for.
✨Show Your Compassion
Since this role requires a compassionate attitude, think of examples from your past where you've helped someone in need. Be ready to share these stories during the interview to demonstrate your empathy and customer service skills.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. You might even want to ask clarifying questions to show your engagement and understanding.
✨Prepare for Hybrid Working Questions
As this position offers hybrid working, be prepared to discuss how you manage your time and stay productive when working remotely. Think about your strategies for communication and collaboration with team members in a hybrid environment.
