At a Glance
- Tasks: Provide top-notch support to customers, ensuring their comfort and satisfaction.
- Company: Join a leading gas contractor dedicated to social housing.
- Benefits: Competitive salary, hybrid working after training, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Compassionate attitude and eagerness to learn are essential.
The predicted salary is between 26227 - 26227 € per year.
Location: Leatherhead
Salary: £26,227.50 per annum
Sector: Gas Contractor
What will you be doing?
As a Customer Service Agent you will be at the front‑line of our service team, ensuring that our social housing customers are kept warm and comfortable. You will deliver inbound telephone support, assist customers and, with the help of technical experts, help to solve their problems.
Working Conditions
- Hybrid working once training is complete; you must be in the office five days a week until training is finished.
- Base at Leatherhead office.
- 37.5 hours a week.
What do you need?
Compassion and a willingness to learn.
Customer Service Agent - £26.2K - LEATHERHEAD in Surrey employer: Regen Solutions
As a Customer Service Agent at our Leatherhead office, you will join a supportive and compassionate team dedicated to ensuring the comfort of our social housing customers. We offer a hybrid working model post-training, fostering a work culture that values employee growth and development, alongside competitive salary and benefits. Our commitment to your professional journey makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - £26.2K - LEATHERHEAD in Surrey
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you connect your own experiences to their mission, especially in customer service.
✨Tip Number 2
Practice common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle different situations during the interview.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. It shows you're genuinely interested in the role and gives you a chance to find out more about the team you'll be working with.
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s the best way to ensure your details land directly in front of our hiring team.
We think you need these skills to ace Customer Service Agent - £26.2K - LEATHERHEAD in Surrey
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've helped others or gone the extra mile to ensure someone feels comfortable. This is key for a Customer Service Agent role.
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight any relevant experience in customer service or problem-solving. We want to see how you can bring value to our team!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your enthusiasm for the role without rambling on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Regen Solutions
✨Know the Company
Before your interview, take some time to research the gas contractor and their values. Understanding their mission and how they serve social housing customers will help you align your answers with what they’re looking for.
✨Show Your Compassion
As a Customer Service Agent, compassion is key. Prepare examples from your past experiences where you’ve demonstrated empathy and problem-solving skills. This will show that you can connect with customers and address their needs effectively.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Practise how you would handle difficult calls or resolve issues. This will help you feel more confident and prepared during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
