Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents and contractors, ensuring smooth communication and project progress.
- Company: Join a leading social housing maintenance team in Slough.
- Benefits: Up to £31k salary, company van, fuel card, and career growth opportunities.
- Why this job: Make a real difference in the community while building strong relationships.
- Qualifications: Experience as a Resident Liaison Officer and a clean driving licence required.
- Other info: Dynamic role with a focus on customer care and effective communication.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Location: Slough
Salary: UP TO 31K per annum PLUS van and fuel card
Sector: Social Housing Maintenance
MUST HAVE RLO EXPERIENCE AND clean driving licence
Currently looking for a Resident Liaison Officer to join our team covering the SLOUGH AREA
Accountabilities/Responsibilities:
- Supporting and encouraging an effective partnering relationship between the client, resident, and contractor.
- Maintaining a timely and accurate system of correspondence and contract paperwork with residents.
- Implementing and maintaining process and controls to meet client requirements.
- Acting as the point of contact between the contractor, site team and resident in relation to progress of works.
- Maintain a high level of customer care within the contract/site by providing guidance and direction.
- Manage the complaints procedure ensuring clients timescales/targets are achieved and exceeded.
- Build customer confidence through communication and building relationships.
- Identify tenant's individual needs and act and influence in accordance with difference whilst protecting the business commercially.
- Prepare and attend resident functions from forums to open days.
- Behaving in a manner which sets an example to others and promotes a positive attitude and environment within your team and the wider business.
- Collating and acting on customer satisfaction surveys.
- Follow project governance, group policy and standard operating procedure.
- Ensure IT systems are fully up to date at all times, following site visits etc.
- Only employ processes that add value to your customers and client.
- Responsible for managing and resolving issues and complaints regarding project works.
- Ensure compliance with process and procedure on all projects.
- Update works and business solutions trackers to produce contract KPIs along with other performance indicators.
- Liaise with colleagues, client and contractors to ensure works are carried out to specification.
- Ensure the delivery team are kept informed of works progress and inform residents of changes via letters and visits.
- Ensure communication logs are updated daily (to include daily progress calls) and ensure satisfactory return rates meet with expectations.
- Record and register accurate customer satisfaction surveys.
- Maintain a timely system of correspondence and contact paperwork with residents and internal client teams after site visits, internal meetings, letters & emails.
- Communicating effectively and professionally with colleagues.
- Providing regular project feedback and updates to the relevant managers and supervisors within Cardo Group.
- Putting Health and safety at the heart of decision making, asking, listening and responding, creating an environment where ideas are freely expressed and lessons learnt.
Key Skills & Experience:
- Previous experience in an RLO role
- Background in social housing - desirable!
- Excellent communication skills
- Good at building relationships with tenants and can deal with different people at different levels
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to
Resident Liaison Officer - SLOUGH - UP to 31k +Van employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - SLOUGH - UP to 31k +Van
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to RLO roles. Think about how you can showcase your experience in building relationships and managing complaints effectively. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to connect with potential employers and find the right fit for your skills.
We think you need these skills to ace Resident Liaison Officer - SLOUGH - UP to 31k +Van
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a Resident Liaison Officer so you can tailor your application accordingly.
Show Off Your RLO Experience: Since we’re specifically looking for someone with RLO experience, don’t be shy about highlighting your relevant background. Share specific examples of how you've successfully managed resident relationships and resolved issues in your previous roles.
Keep It Professional Yet Personal: While we want to see your professional side, it’s also great to add a personal touch to your application. Let us know why you’re passionate about social housing and how you can contribute to our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that you’re considered for the role without any hiccups!
How to prepare for a job interview at Regen Solutions
✨Know Your RLO Stuff
Make sure you brush up on your Resident Liaison Officer experience. Be ready to discuss specific examples of how you've built relationships with tenants and handled complaints. This role is all about communication, so show them you know the ins and outs of effective resident engagement.
✨Showcase Your Customer Care Skills
Prepare to talk about how you've maintained high levels of customer care in previous roles. Think of instances where you went above and beyond for residents or clients. Highlighting your ability to manage expectations and resolve issues will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to tenant interactions or project management. Practice your responses to scenarios like handling a difficult complaint or communicating changes to residents. This will demonstrate your problem-solving skills and adaptability.
✨Demonstrate Your Organisational Skills
Since the role involves maintaining accurate correspondence and paperwork, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of communications and project updates. Showing that you can manage multiple tasks efficiently will impress the interviewers.
