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For Companies At a Glance
- Tasks: Plan and schedule repairs, ensuring smooth communication between residents and operatives.
- Company: Join a dedicated team in the social housing sector.
- Benefits: Competitive salary of £30,000, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in scheduling or customer service, with strong IT skills.
- Other info: Fast-paced role with opportunities for growth in social housing.
The predicted salary is between 24000 - 36000 £ per year.
Location: Sittingbourne, ME10
Salary: £30,000 PER ANNUM
Sector: Social Housing
8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE
The Role
We are looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you will play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You will act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
What You Will Do
- Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
- Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
- Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
- Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
- Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
- Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
- Ensure operatives are correctly using and updating PDAs and digital systems.
- Act as the key communication link between residents, operatives and client teams.
- Maintain accurate records, notes and job updates across all systems.
- Support the wider scheduling team, providing cover during absences where required.
Skills, Knowledge & Experience
Essential
- IT literate, with confidence using scheduling and job management systems.
- Excellent telephone manner and communication skills.
- Strong attention to detail and ability to prioritise workload.
- Ability to work to tight deadlines in a busy environment.
- Experience in scheduling, planning, administration or high-volume customer service/call handling.
Desirable
- Experience within social housing, repairs or maintenance environments.
- Knowledge of repairs and maintenance terminology and KPIs.
- Experience using systems such as ROCC, Opti-time or DRS.
If you feel this REPAIRS PLANNER role is suitable for you, please email your CV.
Repairs Planner - Sittingbourne - 30K - ME10 employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner - Sittingbourne - 30K - ME10
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs planning and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your experience effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with scheduling and job management systems like ROCC or Opti-time. Being able to discuss these tools confidently can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs Planner - Sittingbourne - 30K - ME10
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and scheduling. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Planner role. Share specific examples of how you've provided excellent customer service or managed repairs efficiently.
Show Off Your IT Skills: Since we’re looking for someone who’s IT literate, mention any experience you have with scheduling and job management systems like ROCC or DRS. If you’ve used similar tools, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you brush up on your social housing experience and the specific terminology related to repairs and maintenance. Familiarise yourself with common KPIs and how they relate to the role, as this will show that you understand the industry and can hit the ground running.
✨Show Off Your Organisational Skills
Since the role requires strong planning and scheduling abilities, be prepared to discuss your previous experiences in managing workloads and prioritising tasks. Think of examples where you successfully coordinated multiple projects or handled high volumes of customer service inquiries.
✨Communication is Key
As a Repairs Planner, you'll be the central point of contact for various stakeholders. Practice articulating how you would handle communication between residents, operatives, and supervisors. Highlight any past experiences where your communication skills made a difference in resolving issues or improving service delivery.
✨Get Comfortable with Tech
Since the job involves using scheduling and job management systems, make sure you're familiar with tools like ROCC, DRS, or Opti-time. If you have experience with similar software, be ready to discuss it. If not, do a bit of research to show your willingness to learn and adapt to new technologies.
