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- Tasks: Support residents and contractors, ensuring smooth communication and project progress.
- Company: Join a leading social housing maintenance team in Slough.
- Benefits: Competitive salary up to £31k, van, fuel card, and career growth.
- Why this job: Make a real difference in the community while building strong relationships.
- Qualifications: Experience as a Resident Liaison Officer and a clean driving licence required.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 24800 - 34800 £ per year.
Location: Slough
Salary: UP TO 31K per annum PLUS van and fuel card
Sector: Social Housing Maintenance
MUST HAVE RLO EXPERIENCE AND clean driving licence
Currently looking for a Resident Liaison Officer to join our team covering the SLOUGH AREA.
Accountabilities/Responsibilities:
- Supporting and encouraging an effective partnering relationship between the client, resident, and contractor.
- Maintaining a timely and accurate system of correspondence and contract paperwork with residents.
- Implementing and maintaining process and controls to meet client requirements.
- Acting as the point of contact between the contractor, site team and resident in relation to progress of works.
- Maintain a high level of customer care within the contract/site by providing guidance and direction.
- Manage the complaints procedure ensuring clients timescales/targets are achieved and exceeded.
- Build customer confidence through communication and building relationships.
- Identify tenant's individual needs and act and influence in accordance with difference whilst protecting the business commercially.
- Prepare and attend resident functions from forums to open days.
- Behaving in a manner which sets an example to others and promotes a positive attitude and environment within your team and the wider business.
- Collating and acting on customer satisfaction surveys.
- Follow project governance, group policy and standard operating procedure.
- Ensure IT systems are fully up to date at all times, following site visits etc.
- Only employ processes that add value to your customers and client.
- Responsible for managing and resolving issues and complaints regarding project works.
- Ensure compliance with process and procedure on all projects.
- Update works and business solutions trackers to produce contract KPIs along with other performance indicators.
- Liaise with colleagues, client and contractors to ensure works are carried out to specification.
- Ensure the delivery team are kept informed of works progress and inform residents of changes via letters and visits.
- Ensure communication logs are updated daily (to include daily progress calls) and ensure satisfactory return rates meet with expectations.
- Record and register accurate customer satisfaction surveys.
- Maintain a timely system of correspondence and contact paperwork with residents and internal client teams after site visits, internal meetings, letters & emails.
- Communicating effectively and professionally with colleagues, providing regular project feedback and updates to the relevant managers and supervisors within Cardo Group.
- Putting Health and safety at the heart of decision making, asking, listening and responding, creating an environment where ideas are freely expressed and lessons learnt.
Key Skills & Experience:
- Previous experience in an RLO role.
- Background in social housing - desirable!
- Excellent communication skills.
- Good at building relationships with tenants and can deal with different people at different levels.
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha.
Resident Liaison Officer - SLOUGH - UP To 31K +Van employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - SLOUGH - UP To 31K +Van
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Resident Liaison Officer role, like how you handle complaints or build relationships with residents. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to highlight your experience in maintaining correspondence and managing relationships. Use specific examples from your past roles to demonstrate how you've successfully navigated challenges and built rapport with clients and residents.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it gives you another chance to mention anything you might have forgotten during the interview.
We think you need these skills to ace Resident Liaison Officer - SLOUGH - UP To 31K +Van
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer. Use keywords from the job description to show we’re looking for someone who can build relationships and manage communications effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've supported clients and residents in previous roles. We want to see your personality and passion for social housing come through.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can demonstrate their knack for building rapport with diverse individuals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Regen Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key accountabilities mentioned in the job description, such as managing complaints and maintaining communication logs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role heavily relies on effective communication, prepare examples from your past experiences where you've successfully built relationships with tenants or resolved conflicts. Be ready to discuss how you would handle different situations, as this will highlight your ability to connect with people at various levels.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've managed issues or complaints in previous roles. Be prepared to explain your approach to resolving problems while ensuring client satisfaction. This will showcase your proactive attitude and ability to maintain high customer care standards.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
