At a Glance
- Tasks: Support residents during bathroom installations and ensure smooth communication with all parties involved.
- Company: Established social housing contractor focused on community improvement.
- Benefits: Competitive salary, car allowance, and job security in a long-term project.
- Other info: Join a supportive team dedicated to enhancing community living.
- Why this job: Make a real difference in residents' lives while developing your communication and problem-solving skills.
- Qualifications: Experience in resident liaison or customer service roles preferred.
The predicted salary is between 31500 - 36500 € per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project.
The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.
Key Responsibilities- Acting as the main point of contact for residents throughout bathroom installation works
- Carrying out resident visits and pre-start meetings before works commence
- Managing resident expectations and providing regular updates throughout the project
- Handling complaints, queries, and access arrangements in a professional and timely manner
- Supporting vulnerable tenants and escalating safeguarding concerns where required
- Coordinating appointments to minimise delays and maximise programme efficiency
- Liaising closely with site managers, operatives, subcontractors, and council representatives
- Maintaining accurate records, resident feedback, and property information
- Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved
- Previous experience working as a Resident Liaison Officer
Resident liaison officer - North London employer: Regen Solutions
Join a reputable social housing contractor in North London, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and communication, ensuring that our Resident Liaison Officers are equipped with the tools and resources needed to excel in their roles. With competitive benefits, including a generous car allowance and opportunities for career advancement, we are committed to making a positive impact in the community while providing a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident liaison officer - North London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident liaison work. Think about how you'd handle specific scenarios, like managing complaints or supporting vulnerable tenants. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your experience in maintaining strong relationships with residents and stakeholders. Remember, being the main point of contact means you need to be approachable and clear in your communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Resident Liaison Officer position!
We think you need these skills to ace Resident liaison officer - North London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Resident Liaison Officer. We want to see how your past roles align with the responsibilities mentioned in the job description, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the position, so let your personality come through.
Showcase Communication Skills:As an RLO, communication is key! In your application, highlight any experiences where you’ve successfully managed resident expectations or handled complaints. We want to know how you keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Regen Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of managing resident expectations and handling complaints, as these will likely come up in conversation.
✨Showcase Your Communication Skills
Since this role involves liaising with residents, site teams, and local authorities, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed stakeholder relationships or resolved conflicts, and be ready to share them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult resident or coordinating appointments. Practise your responses to these types of questions to show your problem-solving abilities.
✨Highlight Your Experience with Vulnerable Tenants
If you have experience supporting vulnerable tenants, make sure to highlight it. Discuss any relevant training or experiences that showcase your ability to handle safeguarding concerns and provide the necessary support during the refurbishment process.
