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- Tasks: Engage with residents, support site teams, and organise community events.
- Company: Join a forward-thinking social housing company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, car allowance, and the chance to make a real impact.
- Why this job: Be part of a passionate team dedicated to excellent customer care and community engagement.
- Qualifications: 1+ year experience in social housing, strong communication skills, and a valid UK driving licence required.
- Other info: Evening and weekend appointments may be necessary; flexibility is key!
The predicted salary is between 24000 - 28800 £ per year.
Location: Cambridge
Salary: £30,000-£32,000 plus car allowance
Sector: Social Housing
MUST HAVE OWN VEHICLE AND VALID UK DRIVING LICENCE
EXTERNAL WORKS, STRUCTURAL REPAIRS, X6 BLOCKS
Key Responsibilities of the Resident Liaison Officer:
- Engaging with residents and understanding the needs of the community to deliver a personal service
- Provide a friendly courteous service in connection with residents
- Support, communicate and advise the site team
- Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
- Be committed to diversity and inclusion of all
- Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
- Undertake resident profiling to identify individual needs and tailor our service
- Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
- Make access arrangements mutually convenient with residents
- Attend evening/weekend appointments where necessary
- Organise community events
- Manage complaints/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
- Lead aftercare/handover service
Requirements of the Resident Liaison Officer:
- 1+ year of experience as a Resident Liaison Officer (Social Housing)
- Strong communication skills and empathy
- Ability to work under pressure
- Excellent Communication Skills
- Excellent Time Management
- Work well under pressure
- The ability to meet deadlines
- People management skills
- Negotiation skills
- Self-Motivated
- High levels of accuracy
- The ability to think strategically
- Presentation skills
- Able to work on own initiative
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha.
Resident Liaison Officer CAMBRIDGE up to 32k + car allowance employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer CAMBRIDGE up to 32k + car allowance
✨Tip Number 1
Familiarise yourself with the local community in Cambridge. Understanding the specific needs and concerns of residents will help you engage more effectively and demonstrate your commitment to providing a personal service.
✨Tip Number 2
Brush up on your communication skills, especially in handling complaints and feedback. Being able to manage these situations with empathy and professionalism is crucial for a Resident Liaison Officer.
✨Tip Number 3
Prepare to discuss your experience in social housing during the interview. Highlight specific examples where you've successfully engaged with residents or managed community events, as this will showcase your relevant skills.
✨Tip Number 4
Show your understanding of the company's values by aligning your answers with their focus on fairness, accountability, and customer care. This will demonstrate that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Resident Liaison Officer CAMBRIDGE up to 32k + car allowance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer, particularly in social housing. Emphasise your communication skills, empathy, and ability to manage complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for community engagement and customer service. Mention specific examples of how you've successfully interacted with residents and managed their needs in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as time management, negotiation skills, and the ability to work under pressure. Use bullet points for clarity.
Showcase Your Values: Demonstrate how you align with the company's values in your application. Discuss your commitment to diversity, inclusion, and high standards of customer care, providing examples from your past experiences.
How to prepare for a job interview at Regen Solutions
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage with residents effectively. Share examples of how you've successfully communicated complex information in the past.
✨Demonstrate Empathy and Understanding
This role requires a high level of empathy. During the interview, highlight situations where you've shown understanding towards residents' needs or concerns. This will show that you can deliver a personal service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complaints. Think of specific instances where you've handled difficult situations and be ready to discuss the outcomes.
✨Align with Company Values
Familiarise yourself with the company's values and be ready to discuss how you embody these in your work. Showing that you are fair, accountable, and customer-focused will resonate well with the interviewers.
