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- Tasks: Engage with residents to understand their needs and deliver personalized service.
- Company: Join a company that values fairness, accountability, and customer focus.
- Benefits: Enjoy a supportive work environment with opportunities for community engagement.
- Why this job: Make a real impact in the community while developing your communication and people skills.
- Qualifications: 1+ year experience as a Resident Liaison Officer; strong communication and empathy required.
- Other info: Evening/weekend appointments may be necessary; apply directly or call Natasha for more info.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Resident Liaison Officer Location: Bolton, BL3 Salary: £28,000 per annum + £3k Car Allowance Sector: Social Housing Resident Liaison Officer About Us: We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team in Thurrock, Essex . This is an excellent opportunity for someone with at least a years\’ experience as a Resident Liaison Officer to contribute to our projects and help ensure their success. Key Responsibilities of the Resident Liaison Officer: Engaging with residents and understand the needs of the community to deliver a personal service Provide a friendly courteous service in connection with residents Support, communicate and advise the site team Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved Be committed to diversity and inclusion of all Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures Undertake resident profiling to identify individual needs and tailor our service Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc Make access arrangements mutually convenient with residents Attend evening/weekend appointment…
Resident Liaison Officer - BOLTON employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - BOLTON
✨Tip Number 1
Familiarize yourself with the community you will be serving. Understanding the local demographics, key issues, and resident needs will help you engage more effectively and demonstrate your commitment to providing a personal service.
✨Tip Number 2
Showcase your strong communication skills during any interactions. Practice active listening and empathy, as these are crucial for building trust with residents and ensuring their concerns are addressed.
✨Tip Number 3
Prepare to discuss your experience in managing complaints and compliments. Be ready to share specific examples of how you've handled feedback in the past and the positive outcomes that resulted from your actions.
✨Tip Number 4
Highlight your ability to work under pressure and meet deadlines. Think of instances where you've successfully managed multiple tasks or projects simultaneously, and be prepared to discuss these experiences.
We think you need these skills to ace Resident Liaison Officer - BOLTON
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Highlight your experience in engaging with residents and your ability to tailor services to meet community needs.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide specific examples in your application that demonstrate your ability to communicate effectively with residents and manage feedback.
Emphasize Customer Focus: Make sure to convey your commitment to customer care and how you embody the company's values. Share instances where you have gone above and beyond to ensure resident satisfaction.
Detail Relevant Experience: Clearly outline your previous experience as a Resident Liaison Officer or in a similar role. Include any relevant achievements, such as organizing community events or managing complaints, to strengthen your application.
How to prepare for a job interview at Regen Solutions
✨Show Your Empathy
As a Resident Liaison Officer, strong communication skills and empathy are crucial. Be prepared to share examples of how you've successfully engaged with residents in the past, demonstrating your ability to understand and address their needs.
✨Demonstrate Your Problem-Solving Skills
Expect questions about how you handle complaints and feedback. Prepare specific instances where you've managed resident concerns effectively, showcasing your negotiation skills and ability to work under pressure.
✨Highlight Your Community Engagement Experience
Discuss any experience you have in organizing community events or initiatives. This will show your commitment to fostering a sense of community and your ability to connect with residents on a personal level.
✨Align with Company Values
Familiarize yourself with the company's values such as being fair, accountable, and customer-focused. During the interview, reflect these values in your responses to demonstrate that you are a good cultural fit for the organization.
