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- Tasks: Engage with residents and support decarbonisation projects in Hillingdon.
- Company: Join a supportive team focused on environmentally friendly improvements.
- Benefits: Competitive salary, car allowance or company van, and permanent role.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Opportunity for long-term career growth in a collaborative environment.
The predicted salary is between 32000 - 36000 £ per year.
We are recruiting for an experienced Resident Liaison Officer (RLO) to support a programme of decarbonisation and retrofit works across occupied residential properties in the Hillingdon area. This role is key to ensuring residents are fully informed, supported, and engaged throughout the works, helping projects run smoothly while maintaining high levels of resident satisfaction.
Scope of Works
- Decarbonisation programmes
- Cavity Wall Insulation (CWI)
- External Wall Insulation (EWI)
- Ventilation upgrades
- Window replacements
- Loft insulation and associated retrofit measures
The Role
As an RLO, you will act as the primary point of contact between residents, site teams, and the wider project team. You will manage communication before, during, and after works, ensuring residents understand the process, timelines, and any potential disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the works programme
- Deliver clear, timely communication regarding upcoming works, access requirements, and timescales
- Carry out pre‑works visits, resident briefings, and post‑completion follow‑ups
- Manage resident queries, concerns, and complaints, resolving issues promptly and sensitively
- Liaise closely with site managers, contractors, and client teams to coordinate resident needs
- Maintain accurate records of all resident interactions and access arrangements
- Support vulnerable residents, ensuring appropriate adjustments are made where required
- Monitor resident satisfaction and feedback, escalating issues where necessary
- Ensure works are delivered in line with customer care standards and contractual requirements
What We’re Looking For
- Proven experience as a Resident Liaison Officer or in a similar customer‑facing role within social housing or construction
- Experience working on decarbonisation, retrofit, or planned maintenance programmes
- Excellent communication and interpersonal skills
- Ability to manage multiple properties and priorities simultaneously
- Strong organisational and administrative skills
- Confident using IT systems to log communications and track progress
- Full UK driving licence
What’s On Offer
- £32,000 salary
- £5,000 car allowance OR company van
- Permanent role with long‑term programme work
- Opportunity to work on environmentally focused improvement projects
- Supportive, collaborative working environment
If you are passionate about resident engagement and delivering positive customer experiences during major works programmes, this is an excellent opportunity to join a growing and impactful project.
Resident Liaison Officer employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their approach to decarbonisation and how they engage with residents. This will help you show that you're not just interested in the role, but also in making a positive impact.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to convey information clearly and empathetically. Role-play common scenarios with friends or family to get comfortable handling resident queries and concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills align with the decarbonisation and retrofit projects we’re working on, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resident engagement and how you can contribute to our projects. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent interpersonal skills. Whether it’s through your writing style or examples of past experiences, let us know how you keep residents informed and satisfied.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you understand the specifics of decarbonisation and retrofit works. Brush up on the types of insulation and upgrades mentioned in the job description, like Cavity Wall Insulation and External Wall Insulation. This will show that you're not just interested in the role but also knowledgeable about the projects you'll be involved in.
✨Communication is Key
As a Resident Liaison Officer, your communication skills are crucial. Prepare examples of how you've effectively communicated with residents or clients in the past. Think about times when you resolved issues or managed expectations, as these stories will highlight your ability to keep residents informed and satisfied.
✨Show Your Organisational Skills
This role requires juggling multiple properties and priorities, so be ready to discuss how you stay organised. Bring up any tools or methods you use to manage your workload, whether it's software, checklists, or time management techniques. This will demonstrate your ability to handle the demands of the position.
✨Empathy for Residents
Highlight your experience working with vulnerable residents and how you’ve made adjustments to support their needs. Be prepared to discuss specific situations where you went above and beyond to ensure resident satisfaction. This will show that you genuinely care about the people you’ll be working with.
