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- Tasks: Manage and resolve customer complaints to enhance service quality.
- Company: Dynamic social housing firm dedicated to improving community services.
- Benefits: Competitive salary of £30,000, Monday to Friday hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives by improving their housing experience.
- Qualifications: Strong communication, problem-solving skills, and IT proficiency; experience in customer service is a plus.
- Other info: Join a team focused on community impact and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A social housing firm seeks a Complaints Officer in Greater London to manage customer complaints efficiently.
Responsibilities include:
- Investigating issues
- Maintaining logs
- Improving service quality
Required skills encompass:
- Strong communication
- Problem-solving
- IT proficiency
Prior experience in social housing or a customer service role is beneficial.
A competitive annual salary of £30,000 is offered, with working hours of 8-5 Monday to Friday.
Resident Complaints Specialist: Improve Service employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Complaints Specialist: Improve Service
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and service improvement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled customer complaints in the past, focusing on the positive outcomes and lessons learned.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resident Complaints Specialist: Improve Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or social housing. We want to see how your skills match the role of a Complaints Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving service quality and how your problem-solving skills can make a difference. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and concise. We appreciate well-structured writing that reflects your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the social housing sector. Brush up on common complaints and how they can be resolved. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Communication Skills
As a Complaints Officer, strong communication is key. Prepare examples from your past experiences where you effectively handled customer complaints or resolved issues. Practise articulating these scenarios clearly to demonstrate your skills during the interview.
✨Problem-Solving Scenarios
Expect to face hypothetical situations during the interview. Think about how you would approach various complaints and what steps you would take to resolve them. This will highlight your problem-solving abilities and your proactive approach to improving service quality.
✨Tech Savvy is a Must
Since IT proficiency is required, be ready to discuss any relevant software or systems you've used in previous roles. If you have experience with complaint management systems or logging tools, mention them. This will reassure the interviewer that you can hit the ground running.
