At a Glance
- Tasks: Lead operations for social housing repairs, ensuring top-notch service and client satisfaction.
- Company: Join a fast-growing Tier 1 maintenance contractor in the social housing sector.
- Benefits: Competitive salary up to £130,000 plus car/travel allowance.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Shape the future of social housing operations and make a real impact.
- Qualifications: Proven senior operational experience in social housing repairs and exceptional leadership skills.
The predicted salary is between 130000 - 130000 £ per year.
Location: London & Southeast
Salary: Up to £130,000 + Car / Travel Allowance
Company: Tier 1 Maintenance Contractor
Sector: Social Housing - Responsive Repairs & Voids
The Role
Regen Solutions is currently working with one of the sector's fastest-growing maintenance contractors in their search for a high-performing Operations Director. Driven by recent framework wins and rapid regional expansion, they are scaling their senior leadership team. They are seeking an experienced Operations Director to take full operational and commercial responsibility for £30m-£50m worth of social housing repairs and maintenance contracts. All contracts will be based across the Southeast, focusing primarily on responsive repairs, emergency maintenance, and void property refurbishments, damp & mould / disrepair for local authority and housing association clients.
Reporting directly to the Managing Director and working alongside the Commercial Director, you will lead a large operational framework including Operations Managers, Contract Managers, Supervisors, and direct labour/subcontractor workforces.
Key Responsibilities & Requirements
- Contract Delivery: Strategic leadership across day-to-day responsive repairs, voids, and minor works contracts, ensuring KPIs, SLAs, and customer satisfaction targets are consistently hit.
- Commercial Acumen: Full P&L responsibility, overseeing cash flow, cost management, and operational profitability alongside the commercial team.
- Client Relationships: Act as the key executive contact for housing associations and local authority clients, building long-term partnerships and managing framework performance.
- Safety & Quality: Drive a zero-harm, work-safe culture and maintain high standards of Health & Safety, compliance, and quality across all contracts.
- Leadership & Team Management: Direct and mentor a multi-tiered operational team, fostering a high-performance, collaborative culture.
- Planning & Reporting: Produce and present detailed progress and performance reports to the Board and client stakeholders.
- Technical Proficiency: Strong IT skills (MS Office, MS Project) with the ability to review operational schedules, programs, and resource planning.
Candidate Profile
- Proven experience operating at a senior operational level within the social housing responsive repairs / voids sector.
- Demonstrable track record of managing multi-site contracts valued at £30m+.
- Exceptional leadership, communication, and client-facing skills.
- A flexible, proactive "can-do" attitude with a commitment to team success.
This is an exceptional opportunity to join one of the sector's fastest-growing contractors and play a pivotal role in shaping their operational delivery across the Southeast.
Operational Innovations Director/Senior Manager employer: Regen Solutions
Regen Solutions is an excellent employer, offering a supportive work culture that values teamwork and skill development. With opportunities for growth in a dynamic environment, employees benefit from a company van, fuel card, generous holiday allocation, and pension contributions, making it a rewarding place to build a career in social housing maintenance across Enfield and North London.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Innovations Director/Senior Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Regen Solutions, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Operational Innovations Director/Senior Manager at Regen Solutions.
We think you need these skills to ace Operational Innovations Director/Senior Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Regen Solutions
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
