At a Glance
- Tasks: Support residents during bathroom installations and ensure smooth communication with all parties involved.
- Company: Established social housing contractor with a focus on community support.
- Benefits: Competitive salary, car allowance, and opportunities for career progression.
- Other info: Join a supportive team dedicated to enhancing community living.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in social housing, strong communication skills, and good IT proficiency.
The predicted salary is between 31500 - 36500 € per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.
Key Responsibilities
- Acting as the main point of contact for residents throughout bathroom installation works
- Carrying out resident visits and pre-start meetings before works commence
- Managing resident expectations and providing regular updates throughout the project
- Handling complaints, queries, and access arrangements in a professional and timely manner
- Supporting vulnerable tenants and escalating safeguarding concerns where required
- Coordinating appointments to minimise delays and maximise programme efficiency
- Liaising closely with site managers, operatives, subcontractors, and council representatives
- Maintaining accurate records, resident feedback, and property information
- Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved
Requirements
- Previous experience working as a Resident Liaison Officer within social housing or planned works
- Strong communication and customer service skills
- Experience dealing with vulnerable residents and challenging situations
- Ability to work independently and manage a busy workload
- Good IT skills including Microsoft Office
- Full UK driving licence preferred
Package
- Salary: £31,500
- £5,000 Car Allowance
- Opportunity to work on a major council refurbishment programme
- Supportive team environment with career progression opportunities
Resident Liaison Officer - North London employer: Regen Solutions
Join a well-established social housing contractor in North London, where you will play a vital role in enhancing the lives of residents through effective communication and support during a significant refurbishment programme. With a competitive salary and car allowance, our supportive team environment fosters career growth and development, making it an excellent place for those seeking meaningful employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - North London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience as a Resident Liaison Officer aligns with their goals, especially in managing resident expectations and communication.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with residents and teams, consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Resident Liaison Officer - North London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how you've handled similar projects and supported residents in the past. Use keywords from the job description to show you're a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about working with residents and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention your experience with vulnerable tenants.
Show Off Your Communication Skills:As a Resident Liaison Officer, communication is key! In your application, give examples of how you've effectively communicated with residents and other stakeholders. This will help us see your ability to manage expectations and handle queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Regen Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the bathroom installation programme and how it impacts residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle various situations, especially those involving vulnerable residents or complaints. Think of examples from your past experience where you successfully managed similar challenges. This will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few questions to ask the interviewer about their communication strategies with residents. This shows that you value effective communication as much as they do.
✨Highlight Your IT Proficiency
Since good IT skills are a requirement, be ready to discuss your experience with Microsoft Office and any other relevant software. If you have used specific tools for record-keeping or communication in previous roles, mention them. This will reassure the interviewer that you can handle the administrative side of the job efficiently.
