Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and resolve customer complaints in social housing.
- Company: Dynamic social housing maintenance organisation in Stratford.
- Benefits: Competitive salary of £30,000 and a supportive work environment.
- Why this job: Make a real difference by improving resident experiences and services.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Monday to Friday role with opportunities for professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Stratford
Salary: £30,000 per annum
Sector: Social Housing Maintenance
Working Hours: 8-5 Monday-Friday
Must have social housing experience.
The Complaints Officer investigates, registers, and responds to customer complaints, ensuring they are resolved professionally and in line with company and client procedures.
Key duties include:
- Proactive customer service, managing complaint logs, providing updates to residents and clients, and using feedback to suggest service improvements.
Core responsibilities:
- Complaint handling: Proactively respond to dissatisfaction, investigate complaints, and ensure resolution within target timescales.
- Record keeping: Maintain a central complaints log and client-specific logs, ensuring all issues are accurately documented.
- Communication: Inform residents and clients of complaint outcomes and address their needs and queries effectively through various channels.
- Service improvement: Analyze complaint trends to identify lessons learned and provide recommendations for improving services.
- Logistics: Arrange appointments for further work, manage compensation or goodwill gestures (with approval), and conduct resident surveys.
- Collaboration: Work with operational teams to ensure customer concerns are addressed and managed appropriately.
Required skills and qualifications:
- Excellent communication and interpersonal skills, including a professional telephone manner.
- Strong problem-solving abilities and the capacity to make timely and rational decisions.
- Experience in a customer service or complaints handling role is beneficial.
- Proficiency in IT and administrative tasks.
- The ability to work proactively to prevent complaints from escalating.
Complaints Officer - 30K - Stratford - 8Am-5Pm in London employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer - 30K - Stratford - 8Am-5Pm in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires strong interpersonal abilities, try role-playing common complaint scenarios with a friend. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Complaints Officer role.
We think you need these skills to ace Complaints Officer - 30K - Stratford - 8Am-5Pm in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and complaints handling. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Complaints Officer role and how your problem-solving skills can make a difference at StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you brush up on your social housing experience. Be ready to discuss specific situations where you've handled complaints or improved services. This will show that you understand the sector and can bring valuable insights to the role.
✨Show Off Your Communication Skills
Since strong communication is key for a Complaints Officer, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Problem-Solving Mindset
Prepare to demonstrate your problem-solving abilities. Think of instances where you've resolved complaints or turned a negative situation into a positive outcome. This will highlight your capacity to handle issues proactively.
✨Be Ready to Collaborate
Collaboration is crucial in this role, so be prepared to discuss how you've worked with teams in the past. Share examples of how you’ve partnered with others to address customer concerns and improve service delivery.
