At a Glance
- Tasks: Lead a busy call centre and enhance customer service delivery.
- Company: Growing property services operation in Kingston upon Thames.
- Benefits: £50,000 salary, attractive benefits, and career progression.
- Other info: Collaborative workplace with opportunities for long-term growth.
- Why this job: Make a real impact on customer experience in a dynamic environment.
- Qualifications: Experience in managing customer service teams and strong leadership skills.
The predicted salary is between 52500 - 52500 € per year.
We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience.
The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making.
Key Responsibilities- Manage the day-to-day operations of the customer service call centre.
- Lead, motivate, and develop a team of 5 call centre/customer service staff.
- Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics.
- Support the coordination and overall planning of customer service activities and workflows.
- Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers.
- Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally.
- Identify process improvement opportunities to enhance service efficiency and customer outcomes.
- Ensure all customer interactions are handled in line with company standards and service expectations.
- Produce reports and operational updates for senior management.
- Previous experience managing a customer service or call centre environment.
- Strong leadership skills with experience managing and developing teams.
- Excellent communication and organisational abilities.
- Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments.
- Strong understanding of customer service delivery and performance management.
- Experience dealing with escalated complaints and complex customer situations.
- Comfortable working collaboratively across multiple departments and operational teams.
- £50,000 basic salary
- Attractive benefits package
- Opportunity to join a growing and supportive business
- Long-term career progression opportunities
- Dynamic and collaborative working environment
Customer solutions manager - Kingston upon Thames employer: Regen Solutions
Join a dynamic and supportive team as a Customer Solutions Manager in Kingston upon Thames, where you will lead a dedicated call centre team and play a pivotal role in enhancing customer service delivery. With a competitive salary of £50,000 and an attractive benefits package, this position offers long-term career progression opportunities in a collaborative work environment that values employee growth and development. Experience the satisfaction of making a meaningful impact on customer experiences while working in a thriving property services operation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer solutions manager - Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Solutions Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they align with the key responsibilities of the role, like leading a team or handling escalated complaints. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated and developed teams in previous roles. Highlight your ability to balance operational oversight with a customer-focused approach – that's what they're looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let's get you that Customer Solutions Manager position!
We think you need these skills to ace Customer solutions manager - Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solutions Manager. Highlight your experience in managing call centres and leading teams, as well as any specific achievements that showcase your customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership style and how you’ve improved customer service delivery in previous positions.
Showcase Your Achievements:When detailing your experience, focus on quantifiable achievements. Did you improve customer satisfaction scores or reduce call handling times? Numbers speak volumes, so let us know how you made a difference!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Regen Solutions
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in a call centre environment. Be ready to discuss your previous experiences managing teams and how you've improved service delivery. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve had to handle escalated complaints or improve team performance. This will demonstrate your ability to lead effectively in a busy environment.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to explain how your personal values align with theirs. This will help you connect with the interviewers and show that you’re a good fit for their dynamic and collaborative working environment.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer service or how they measure success in the call centre. It shows your interest in the role and helps you gauge if it’s the right fit for you.
