At a Glance
- Tasks: Manage and resolve customer complaints in a fast-paced environment.
- Company: Join a well-established organisation in the property and housing sector.
- Benefits: Salary up to £32,000 with opportunities for career growth.
- Other info: Office-based role in Kingston with a supportive team atmosphere.
- Why this job: Make a real difference by delivering excellent customer service and solving complex issues.
- Qualifications: Experience in handling complaints and strong written communication skills.
The predicted salary is between 19200 - 28800 £ per year.
We are currently recruiting for an experienced Complaints Handler to join a busy, fast-paced team within the property and housing sector. This is a fully office-based role in Kingston, offering the opportunity to play a key role in delivering excellent customer service and resolving complex customer issues. This position would suit someone with a strong background in complaints, ideally within social housing, property services, or a related environment, who is confident managing cases from initial contact through to resolution.
Responsibilities
- Managing customer complaints from receipt through to resolution in line with company procedures and regulatory standards
- Investigating complaints thoroughly, gathering evidence and liaising with internal teams to establish facts
- Drafting clear, professional written responses to customers
- Ensuring complaints are handled within agreed timeframes and service standards
- Maintaining accurate records and updating internal systems
- Identifying recurring issues and supporting service improvements
- Providing a professional and empathetic approach when dealing with customers experiencing service issues
Qualifications
- Previous experience handling customer complaints in a professional environment
- Strong written communication skills with experience drafting formal responses
- Excellent investigation and problem-solving abilities
- Ability to manage a high volume of cases while maintaining attention to detail
- Confident liaising with internal departments to resolve issues
- Experience within social housing, property services, or repairs and maintenance would be highly desirable
Additional Information
- Office-based role in Kingston (no hybrid working)
- Salary up to £32,000 depending on experience
- Opportunity to join a growing team within a well-established organisation
- This is an excellent opportunity for a complaints professional who enjoys problem solving and delivering fair, customer-focused outcomes.
Complaints Handler in Kingston upon Thames employer: Regen Solutions
As a leading social housing service subcontractor, we pride ourselves on offering reliable and ongoing work opportunities for experienced Gas Engineers across the EX postcode areas. Our supportive work culture fosters independence while ensuring high-quality service delivery, and we provide competitive pay per completed service along with regular job opportunities, making us an excellent employer for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and housing sector. You never know who might have a lead on a Complaints Handler role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common complaints handling scenarios. Think about how you'd manage complex customer issues and be ready to share your experiences. We want to see that problem-solving flair!
✨Tip Number 3
Show off your written communication skills! Bring along examples of formal responses you've drafted in the past. This will demonstrate your ability to handle complaints professionally and effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints, especially in social housing or property services, so we can see how you fit right into our team.
Show Off Your Writing Skills:Since strong written communication is key for this role, take the time to draft a clear and professional cover letter. Use it as a chance to showcase your ability to convey complex information simply and effectively.
Be Detail-Oriented:When filling out your application, pay attention to the details. Ensure there are no typos or errors, and that all your experiences relevant to managing complaints are clearly outlined. We love candidates who show they care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of complaints handling, especially in the property and housing sector. Brush up on relevant regulations and company procedures so you can confidently discuss how you would manage customer complaints.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, prepare to demonstrate your ability to draft clear and professional responses. You might even want to bring examples of past correspondence or reports you've written to showcase your skills.
✨Be Ready to Problem-Solve
Expect to be asked about specific complaints you've handled in the past. Think of a few challenging cases where you successfully resolved issues, and be ready to explain your thought process and the steps you took to reach a resolution.
✨Empathy is Key
This role requires a professional yet empathetic approach. Prepare to discuss how you handle difficult conversations with customers who are frustrated or upset. Showing that you can connect with customers on a human level will set you apart from other candidates.
