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For Companies At a Glance
- Tasks: Plan and schedule repairs, ensuring smooth communication between residents and operatives.
- Company: Join a dedicated team in the social housing sector.
- Benefits: Competitive salary of £30,000, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in scheduling or customer service, with strong IT and communication skills.
- Other info: Fast-paced office environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Sittingbourne, ME10
Salary: £30,000 PER ANNUM
Sector: Social Housing
8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE.
The Role
We are looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you will play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You will act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
What You Will Do
- Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
- Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
- Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
- Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
- Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
- Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
- Ensure operatives are correctly using and updating PDAs and digital systems.
- Act as the key communication link between residents, operatives and client teams.
- Maintain accurate records, notes and job updates across all systems.
- Support the wider scheduling team, providing cover during absences where required.
Skills, Knowledge & Experience
Essential:
- IT literate, with confidence using scheduling and job management systems.
- Excellent telephone manner and communication skills.
- Strong attention to detail and ability to prioritise workload.
- Ability to work to tight deadlines in a busy environment.
- Experience in scheduling, planning, administration or high-volume customer service/call handling.
Desirable:
- Experience within social housing, repairs or maintenance environments.
- Knowledge of repairs and maintenance terminology and KPIs.
- Experience using systems such as ROCC, Opti-time or DRS.
If you feel this REPAIRS PLANNER role is suitable for you, please email your CV to.
Locations
Repairs Planner - Sittingbourne - 30k - ME10 employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner - Sittingbourne - 30k - ME10
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector. Let them know you're on the lookout for a Repairs Planner role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling and planning roles, especially in social housing. Practise your answers, focusing on your customer service skills and how you handle tight deadlines. We want you to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with scheduling and job management systems like ROCC or Opti-time. If you can demonstrate your proficiency during interviews, it’ll give you a leg up over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out!
We think you need these skills to ace Repairs Planner - Sittingbourne - 30k - ME10
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and scheduling. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Planner position. We love seeing enthusiasm and a clear understanding of the role.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent telephone manner and ability to handle enquiries. We want to know you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you brush up on your social housing experience and the specific terminology related to repairs and maintenance. Familiarise yourself with systems like ROCC, DRS, or Opti-time, as being able to discuss these confidently will show you're ready for the role.
✨Show Off Your Organisational Skills
Since the role requires excellent planning and scheduling abilities, prepare examples from your past experiences where you've successfully managed workloads or improved efficiency. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Communication is Key
As a central point of communication, you'll need to showcase your excellent telephone manner and communication skills. Practice articulating how you would handle enquiries and coordinate between residents and operatives, highlighting your customer service approach.
✨Be Ready for Scenarios
Expect situational questions about managing emergency works or prioritising tasks under tight deadlines. Think of specific instances where you’ve had to make quick decisions and be prepared to explain your thought process during those times.
