At a Glance
- Tasks: Be the go-to person for residents during kitchen and bathroom refurbishments.
- Company: Join a well-established contractor with a focus on social housing.
- Benefits: £31,500 salary plus £5,000 car allowance and long-term job security.
- Other info: Enjoy a stable role with opportunities for career progression.
- Why this job: Make a real difference in residents' lives while ensuring smooth project delivery.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 34000 - 34000 € per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.
The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.
Key Responsibilities- Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works
- Carrying out pre-start consultations and resident visits across occupied properties
- Coordinating access arrangements and managing appointment schedules
- Providing regular updates to residents regarding works progress and timelines
- Handling complaints, queries, and concerns in a professional and timely manner
- Supporting vulnerable residents and escalating safeguarding concerns where required
- Liaising closely with site managers, operatives, subcontractors, and housing representatives
- Maintaining accurate records, communication logs, and project updates
- Supporting customer satisfaction targets and ensuring a high level of resident engagement
- Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
- Experience on kitchen and bathroom refurbishment programmes preferred
- Strong communication and customer service skills
- Ability to manage multiple properties across a wide geographical area
- Organised, proactive, and confident working independently
- Good IT skills including Microsoft Office
- Full UK driving licence essential due to travel requirements
- £31,500 Basic Salary
- £5,000 Car Allowance
- Long-term 15-year framework contract
- Opportunity to work across a major South Coast housing programme
- Stable and secure long-term employment with progression opportunities
Resident Liaison officer in Hastings employer: Regen Solutions
Join a reputable contractor as a Resident Liaison Officer, where you will play a vital role in enhancing the lives of residents across the South Coast. With a competitive salary and car allowance, this long-term position offers stability and the chance to grow within a supportive work culture that prioritises clear communication and resident satisfaction. Enjoy the unique opportunity to make a meaningful impact while working on a significant housing programme that spans from Hastings to Brighton.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison officer in Hastings
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies that interest you on LinkedIn and engage with their posts. This not only shows your enthusiasm but also helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you'd handle specific scenarios, like managing complaints or coordinating access arrangements, and be ready to share your experiences.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy to navigate!
We think you need these skills to ace Resident Liaison officer in Hastings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer, especially in social housing and refurbishment projects. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our long-term framework. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it’s through clear writing or by sharing examples of how you’ve effectively liaised with residents, let us see your talent!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of kitchen and bathroom refurbishment projects, especially within social housing. Familiarise yourself with the specific challenges residents face during these works, as well as the importance of clear communication and support.
✨Showcase Your Communication Skills
Since the role involves acting as a primary link between residents and site teams, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully handled complaints or queries, and how you ensured residents felt supported throughout a project.
✨Be Organised and Proactive
The job requires managing multiple properties, so highlight your organisational skills. Share specific strategies you use to keep track of appointments and updates, and how you prioritise tasks to ensure minimal disruption for residents.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a complaint from a vulnerable resident. Prepare by thinking through your approach to resolving issues while maintaining a positive experience for the residents involved.
