At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a reputable contractor making a difference in social housing.
- Benefits: Enjoy a competitive salary, car allowance, and career growth opportunities.
- Other info: Supportive environment with training and varied project exposure.
- Why this job: Make a real impact by enhancing resident experiences and satisfaction.
- Qualifications: Experience in social housing and strong communication skills are essential.
Location: Harlow, Essex
Salary: £33,000 per annum + Car Allowance
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned maintenance and refurbishment projects across Harlow and the surrounding areas. This is an excellent opportunity for a customer-focused and proactive individual with experience working within the social housing sector.
The Role
As the Resident Liaison Officer, you will act as the key link between residents, site teams, and client representatives throughout the duration of refurbishment works. You will ensure residents are fully informed, supported, and engaged from project commencement through to completion, helping to minimise disruption and maintain high levels of customer satisfaction.
Projects will include a variety of planned maintenance and refurbishment works, including:
- Internal refurbishments
- External refurbishments
- Mechanical & Electrical (M&E) works
- Fire Risk Assessment (FRA) remedial works
- Planned maintenance and improvement programmes
Key Responsibilities
- Act as the primary point of contact for residents throughout the duration of the works.
- Build and maintain positive relationships with tenants, leaseholders, client representatives, and site teams.
- Keep residents informed of project programmes, access requirements, and any changes to scheduled works.
- Arrange appointments and coordinate property access with residents and operational teams.
- Respond to resident enquiries and complaints professionally, ensuring issues are resolved promptly.
- Carry out resident visits, consultations, and welfare checks where required.
- Prepare and distribute resident communications, including letters, newsletters, and notices.
- Maintain accurate records of resident engagement and project activity.
- Work closely with Site Managers and Project Teams to ensure effective communication throughout the programme.
- Support the successful delivery of projects while maintaining excellent customer satisfaction.
About You
To be considered for this opportunity, you will have:
- Previous experience as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, regeneration, or property services.
- Excellent communication and interpersonal skills with a strong customer-focused approach.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive, empathetic, and professional approach when dealing with residents.
- Good IT skills, including Microsoft Office.
- The ability to work independently while collaborating effectively with operational teams.
- A full UK driving licence is preferred due to travel between project sites.
What's on Offer
- Competitive salary of £33,000 per annum
- Car allowance
- Long-term opportunity with a reputable contractor
- Exposure to a varied portfolio of refurbishment and planned maintenance projects
- Supportive working environment with opportunities for training and career progression
Resident Liaison Officer - Harlow employer: Regen Solutions
Regen Solutions is an excellent employer, offering a supportive work culture that values teamwork and skill development. With opportunities for growth in a dynamic environment, employees benefit from a company van, fuel card, generous holiday allocation, and pension contributions, making it a rewarding place to build a career in social housing maintenance across Enfield and North London.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Harlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Regen Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Regen Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer - Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Regen Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Regen Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Regen Solutions!
How to prepare for a job interview at Regen Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
