At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a growing social housing contractor making a difference in East London.
- Benefits: Competitive salary, car allowance, and long-term job security.
- Other info: Enjoy a supportive environment with great opportunities for career progression.
- Why this job: Make a real impact by supporting residents and enhancing their living spaces.
- Qualifications: Experience in social housing and strong communication skills are essential.
The predicted salary is between 34000 - 34000 € per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider.
Key Responsibilities
- Acting as the main point of contact for residents throughout refurbishment works
- Conducting resident consultations and pre-start visits prior to works commencing
- Coordinating appointments and arranging property access for operatives and contractors
- Keeping residents updated on schedules, progress, and any changes to planned works
- Managing complaints, queries, and resident concerns in a professional and empathetic manner
- Supporting vulnerable tenants and escalating safeguarding concerns where appropriate
- Liaising closely with site managers, subcontractors, housing officers, and project teams
- Maintaining accurate records, resident communication logs, and KPI updates
- Ensuring high levels of customer satisfaction are maintained throughout the programme
Requirements
- Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
- Experience working on kitchen and bathroom schemes preferred
- Strong communication and customer service skills
- Ability to handle difficult situations and resolve complaints effectively
- Good IT skills including Microsoft Office
- Organised, proactive, and able to manage a busy workload independently
- Full UK driving licence preferred
Package
- Salary: £31,500 + £5,000 Car Allowance
- Long-term secured work on a 15-year framework
- Opportunity to work on established social housing refurbishment projects
- Supportive working environment with progression opportunities
Resident Liaison officer in Hackney employer: Regen Solutions
Join a dynamic social housing contractor in East London, where you will play a vital role as a Resident Liaison Officer, ensuring positive relationships with residents during essential refurbishment works. With a competitive salary and car allowance, this position offers long-term job security within a supportive work culture that prioritises employee growth and development, making it an ideal choice for those seeking meaningful and rewarding employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison officer in Hackney
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison work. Think about how you'd handle specific situations, like managing complaints or coordinating with contractors. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the position and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that RLO gig! We’re all about making connections and helping you find the right fit in the social housing sector. Let’s get you started on this exciting journey!
We think you need these skills to ace Resident Liaison officer in Hackney
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer. Use keywords from the job description to show we’re looking for someone just like you!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've maintained positive relationships with residents and handled complaints effectively.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Keep it clear, concise, and professional – we love that!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity.
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the key responsibilities, especially around maintaining relationships with residents and managing complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with residents or handled difficult situations in the past. Think about specific instances where your empathy and professionalism made a difference, as this will demonstrate your suitability for the job.
✨Be Ready to Discuss IT Skills
Brush up on your IT skills, particularly with Microsoft Office. Be prepared to discuss how you've used these tools in previous roles to manage records or communicate with residents. If you have experience with any specific software related to housing management, mention that too!
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the company and the projects you'll be working on. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
