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For Companies At a Glance
- Tasks: Plan and schedule repairs, ensuring smooth communication between residents and operatives.
- Company: Join a dedicated team in the social housing sector.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while honing your organisational skills.
- Qualifications: Experience in scheduling or customer service is essential; social housing experience is a plus.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 25000 - 35000 £ per year.
Location: Sittingbourne, ME10
Salary: 30,000 PER ANNUM
Sector: Social Housing
8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE
The Role
We are looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you will play a key role in planning and scheduling repairs and maintenance works, ensuring operatives' time is used productively while delivering a high-quality service to residents and clients. You will act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.
What You Will Do
- Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
- Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
- Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
- Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
- Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
- Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
- Ensure operatives are correctly using and updating PDAs and digital systems.
- Act as the key communication link between residents, operatives and client teams.
- Maintain accurate records, notes and job updates across all systems.
- Support the wider scheduling team, providing cover during absences where required.
Skills, Knowledge & Experience
Essential
- IT literate, with confidence using scheduling and job management systems.
- Excellent telephone manner and communication skills.
- Strong attention to detail and ability to prioritise workload.
- Ability to work to tight deadlines in a busy environment.
- Experience in scheduling, planning, administration or high-volume customer service/call handling.
Desirable
- Experience within social housing, repairs or maintenance environments.
- Knowledge of repairs and maintenance terminology and KPIs.
- Experience using systems such as ROCC, Opti-time or DRS.
If you feel this REPAIRS PLANNER role is suitable for you, please email your CV.
Repairs Planner - Sittingbourne - 30k - ME10 in England employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Planner - Sittingbourne - 30k - ME10 in England
✨Tip Number 1
Get to know the company! Research their values and recent projects in social housing. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. Since you'll be the key link between residents and operatives, being able to articulate your thoughts clearly is crucial. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've effectively managed schedules or prioritised tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment like the one they're offering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team.
We think you need these skills to ace Repairs Planner - Sittingbourne - 30k - ME10 in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and scheduling. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Repairs Planner role. We love seeing enthusiasm and a clear understanding of what we do.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent telephone manner and communication skills. We want to know you can keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you brush up on your social housing experience and any relevant terminology. Familiarise yourself with common repairs and maintenance processes, as well as the specific systems mentioned in the job description like ROCC or Opti-time. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the field.
✨Show Off Your Communication Skills
Since the role involves acting as a key communication link, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully handled customer enquiries or coordinated between different teams. This will demonstrate your ability to manage relationships effectively.
✨Be Organised and Detail-Oriented
Prepare to discuss how you prioritise tasks and manage your workload in a busy environment. Bring examples of how you've used scheduling tools or managed multiple appointments simultaneously. Highlighting your attention to detail will reassure them that you can keep everything running smoothly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you’re not only interested in the position but also keen to contribute positively to their operations.
