At a Glance
- Tasks: Support residents during bathroom installations and ensure smooth communication with all parties involved.
- Company: Established social housing contractor with a focus on community support.
- Benefits: Competitive salary, car allowance, and opportunities for career progression.
- Other info: Join a supportive team and thrive in a dynamic work environment.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in social housing and strong communication skills required.
The predicted salary is between 31500 - 31500 € per year.
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.
Key Responsibilities
- Acting as the main point of contact for residents throughout bathroom installation works
- Carrying out resident visits and pre-start meetings before works commence
- Managing resident expectations and providing regular updates throughout the project
- Handling complaints, queries, and access arrangements in a professional and timely manner
- Supporting vulnerable tenants and escalating safeguarding concerns where required
- Coordinating appointments to minimise delays and maximise programme efficiency
- Liaising closely with site managers, operatives, subcontractors, and council representatives
- Maintaining accurate records, resident feedback, and property information
- Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved
Requirements
- Previous experience working as a Resident Liaison Officer within social housing or planned works
- Strong communication and customer service skills
- Experience dealing with vulnerable residents and challenging situations
- Ability to work independently and manage a busy workload
- Good IT skills including Microsoft Office
- Full UK driving licence preferred
Package
- Salary: £31,500
- £5,000 Car Allowance
- Opportunity to work on a major council refurbishment programme
- Supportive team environment with career progression opportunities
Resident liaison officer - North London in Enfield employer: Regen Solutions
Join a well-established social housing contractor in North London, where you will play a vital role in enhancing the lives of residents through effective communication and support during a significant refurbishment project. With a competitive salary and car allowance, our supportive team culture fosters professional growth and offers opportunities for career advancement, making it an excellent choice for those seeking meaningful employment in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident liaison officer - North London in Enfield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. As an RLO, you'll need to handle resident queries and complaints with ease. Practise common interview questions and think about how you can showcase your experience in managing challenging situations.
✨Tip Number 3
Showcase your tech-savviness! Make sure you're comfortable with Microsoft Office and any other relevant software. During interviews, mention how you've used technology to improve communication and efficiency in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let's get you that dream job!
We think you need these skills to ace Resident liaison officer - North London in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Resident Liaison Officer. We want to see how you've managed resident expectations and handled complaints in the past. Use specific examples that relate to the job description to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about supporting residents and how your skills align with our needs. Keep it friendly and professional, and don’t forget to mention your experience with vulnerable tenants.
Show Off Your Communication Skills:As a Resident Liaison Officer, strong communication is key. In your application, demonstrate how you've effectively communicated with residents, site teams, and local authorities. We love seeing examples of how you’ve kept everyone in the loop during projects!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Regen Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the bathroom installation programme and how it impacts residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with residents or managed expectations. Be ready to discuss how you handle complaints and keep everyone informed throughout a project.
✨Demonstrate Empathy and Support
Highlight your experience working with vulnerable residents. Share specific instances where you've provided support or resolved challenging situations. This will show that you understand the importance of empathy in this role and can handle sensitive matters with care.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
