At a Glance
- Tasks: Lead a dynamic call centre team and enhance customer service delivery.
- Company: Growing property services operation in Kingston upon Thames.
- Benefits: Competitive salary plus package, with opportunities for professional growth.
- Other info: Join a supportive environment focused on operational excellence and teamwork.
- Why this job: Make a real difference in customer experience while leading a motivated team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 50000 - 50000 € per year.
We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery.
The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making.
Key Responsibilities- Manage the day-to-day operations of the customer service call centre.
- Lead, motivate, and develop a team of 5 call centre/customer service staff.
- Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics.
- Support the coordination and overall planning of customer service activities and workflows.
- Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers.
- Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally.
- Identify process improvement opportunities to enhance service efficiency and customer satisfaction.
Customer solutions manager - Kingston upon Thames employer: Regen Solutions
As a Customer Solutions Manager in Kingston upon Thames, you will be part of a dynamic and supportive work environment that prioritises employee development and customer satisfaction. Our company offers competitive packages, a strong focus on team collaboration, and opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the property services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer solutions manager - Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Solutions Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service management. Think about how you would handle escalated queries or improve service efficiency, as these are key aspects of the role we're looking at.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples where you've motivated a team or improved customer satisfaction metrics. This will demonstrate that you’re the proactive manager we need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team in Kingston upon Thames.
We think you need these skills to ace Customer solutions manager - Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solutions Manager. Highlight your experience in managing call centres and leading teams, as well as any specific achievements that showcase your customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences make you the perfect fit for our team in Kingston upon Thames.
Showcase Your Leadership Skills:We want to see how you lead and motivate teams. Include examples of how you've developed staff or improved performance in past roles. This will help us understand your approach to people management.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Regen Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the property services operation thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Solutions Manager, you'll need to lead a team. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you improved performance or resolved conflicts, as these will demonstrate your people leadership skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Practice responding to scenarios where you had to handle escalated issues or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Operational Oversight Experience
Make sure to discuss your experience with managing day-to-day operations and monitoring KPIs. Be ready to talk about how you've previously balanced operational oversight with customer-focused decision-making, as this is crucial for the role.
