At a Glance
- Tasks: Lead a busy call centre and enhance customer service delivery.
- Company: Growing property services operation in Kingston upon Thames.
- Benefits: £50,000 salary, attractive benefits, and career progression.
- Other info: Dynamic team atmosphere with opportunities for professional growth.
- Why this job: Make a real impact on customer experience in a supportive environment.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 50000 - 50000 € per year.
We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making.
Key Responsibilities:
- Manage the day-to-day operations of the customer service call centre.
- Lead, motivate, and develop a team of 5 call centre/customer service staff.
- Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics.
- Support the coordination and overall planning of customer service activities and workflows.
- Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers.
- Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally.
- Identify process improvement opportunities to enhance service efficiency and customer outcomes.
- Ensure all customer interactions are handled in line with company standards and service expectations.
- Produce reports and operational updates for senior management.
About You:
- Previous experience managing a customer service or call centre environment.
- Strong leadership skills with experience managing and developing teams.
- Excellent communication and organisational abilities.
- Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments.
- Strong understanding of customer service delivery and performance management.
- Experience dealing with escalated complaints and complex customer situations.
- Comfortable working collaboratively across multiple departments and operational teams.
What’s on Offer:
- £50,000 basic salary
- Attractive benefits package
- Opportunity to join a growing and supportive business
- Long-term career progression opportunities
- Dynamic and collaborative working environment
Customer Solutions Manager employer: Regen Solutions
Join a dynamic and supportive team as a Customer Solutions Manager in Kingston upon Thames, where you will lead a dedicated call centre team to enhance customer service delivery in the social housing sector. With a competitive salary and attractive benefits package, this role offers long-term career progression opportunities in a collaborative work environment that values your leadership and operational expertise. Experience the satisfaction of making a meaningful impact on the lives of residents while working in a fast-paced and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Solutions Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service management. Think about how you would handle escalated complaints or improve service efficiency, as these are key aspects of the role we're looking to fill.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated and developed teams in previous roles. This will help us see that you're the right fit for leading our call centre team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our growing and supportive business.
We think you need these skills to ace Customer Solutions Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Solutions Manager. Highlight your experience in managing call centres and leading teams, as well as any specific achievements that showcase your customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your previous experiences make you the perfect fit for our team. Don’t forget to mention your leadership style and how you handle escalated complaints.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you improve customer satisfaction scores or reduce call handling times? Numbers speak volumes, so let us know how you made a difference in your previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Regen Solutions
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in the context of call centres. Be ready to discuss your previous experiences managing teams and how you've improved customer satisfaction. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you’ve turned around performance or handled escalated complaints. This will demonstrate your ability to lead a busy call centre effectively.
✨Understand the Company’s Values
Research the company’s mission and values, especially regarding customer service delivery. Be prepared to explain how your personal values align with theirs and how you can contribute to their goals. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice your responses to scenarios involving escalated complaints or process improvements. This will help you articulate your problem-solving skills and customer-focused decision-making during the interview.
