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- Tasks: Manage and resolve customer complaints in a fast-paced environment.
- Company: Join a well-established organisation in the property and housing sector.
- Benefits: Salary up to £32,000 with opportunities for career growth.
- Other info: Office-based role in Kingston with a supportive team atmosphere.
- Why this job: Make a real difference by delivering excellent customer service and solving complex issues.
- Qualifications: Experience in handling complaints and strong written communication skills.
The predicted salary is between 32000 - 32000 £ per year.
We are currently recruiting for an experienced Complaints Handler to join a busy, fast-paced team within the property and housing sector. This is a fully office-based role in Kingston, offering the opportunity to play a key role in delivering excellent customer service and resolving complex customer issues. This position would suit someone with a strong background in complaints, ideally within social housing, property services, or a related environment, who is confident managing cases from initial contact through to resolution.
Responsibilities
- Managing customer complaints from receipt through to resolution in line with company procedures and regulatory standards
- Investigating complaints thoroughly, gathering evidence and liaising with internal teams to establish facts
- Drafting clear, professional written responses to customers
- Ensuring complaints are handled within agreed timeframes and service standards
- Maintaining accurate records and updating internal systems
- Identifying recurring issues and supporting service improvements
- Providing a professional and empathetic approach when dealing with customers experiencing service issues
Qualifications
- Previous experience handling customer complaints in a professional environment
- Strong written communication skills with experience drafting formal responses
- Excellent investigation and problem-solving abilities
- Ability to manage a high volume of cases while maintaining attention to detail
- Confident liaising with internal departments to resolve issues
- Experience within social housing, property services, or repairs and maintenance would be highly desirable
Additional Information
- Office-based role in Kingston (no hybrid working)
- Salary up to £32,000 depending on experience
- Opportunity to join a growing team within a well-established organisation
This is an excellent opportunity for a complaints professional who enjoys problem solving and delivering fair, customer-focused outcomes.
Complaints handler employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Complaints handler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints, especially in social housing or property services, so we can see how you fit right into our team.
Show Off Your Writing Skills: Since strong written communication is key for this role, take the time to draft a clear and professional cover letter. Use it as a chance to showcase your ability to communicate effectively, just like you would when drafting responses to customers.
Be Detail-Oriented: When filling out your application, pay attention to the details. Ensure all your information is accurate and that you’ve followed any specific instructions in the job description. We love candidates who show they can manage details well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of complaints handling, especially within the property and housing sector. Familiarise yourself with common issues that arise in this field and think about how you would approach resolving them.
✨Showcase Your Communication Skills
Since strong written communication is key for this role, prepare to discuss examples where you've drafted formal responses or handled difficult conversations. Practise articulating your thoughts clearly and professionally, as this will demonstrate your ability to communicate effectively with customers.
✨Be Ready to Problem-Solve
Expect to be asked about specific complaints you've managed in the past. Think of a few challenging cases and outline how you investigated them, what solutions you proposed, and how you ensured customer satisfaction. This will highlight your problem-solving abilities.
✨Emphasise Empathy
In a role like this, showing empathy is crucial. Prepare to share instances where you've had to handle sensitive situations with customers. Highlight how you maintained professionalism while ensuring the customer felt heard and valued, as this will resonate well with the interviewers.