Operations Coordinator in Chigwell

Job Overview

Operations Assistant required to support the day‑to‑day running of a busy social housing and property maintenance operation, based in Loughton.

Location: Loughton
Salary: £30,000 + 5% employer‑matched pension contribution

Responsibilities

• Producing and maintaining regular reports on job status, performance, work‑in‑progress and exceptions.
• Extracting, cleaning and validating data from the job management system and spreadsheets to support internal and client reporting.
• Supporting reconciliation tasks between internal systems and client data, and flagging delays, risks or data gaps.
• Managing stock ordering, issue, tracking and replacement, and controlling ID badges and access credentials for starters, leavers and changes.
• Maintaining accurate staff records, asset registers and operational logs.
• Supporting onboarding and offboarding processes from an operational perspective and assisting with induction and training of new starters, particularly around systems and processes.
• Maintaining simple process guides, checklists and reference documents, and acting as a point of contact for day‑to‑day operational queries.
• Working within the company\’s job management system (Oneserve) and associated tools to ensure data is accurate and complete, and identifying opportunities to streamline admin tasks, reduce duplication and improve data quality.

Must‑have

• Strong organisational and administrative skills, with experience managing operational data, reports and processes.
• Confidence working with job management systems or similar software and spreadsheets.
• Proven experience in social housing, property maintenance or a related operational environment.
• Experience supporting the onboarding or training of staff.
• Self‑starter mindset with ownership of recurring tasks and continuous improvement.

Nice‑to‑have

• Exposure to specific job management systems, such as Oneserve, Total Connect or similar.
• Experience with compliance, audit processes and KPI reporting.
• Experience managing stock and assets such as uniform, vehicles etc.
• Familiarity with finance or invoice reconciliation tasks and client reporting.