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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and satisfaction during projects.
- Company: Join a supportive team focused on community and project success in Bromsgrove.
- Benefits: Enjoy a competitive salary, car allowance, and long-term career potential.
- Why this job: Make a real difference in residents' lives while working on impactful projects.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Work in a dynamic environment with opportunities for growth and development.
The predicted salary is between 30000 - 34000 £ per year.
Location: Bromsgrove, Worcestershire (near Birmingham)
Salary: £30,000 - £34,000 per annum
Car Allowance: £4,500 per annum
Employment Type: Full-time, Permanent
Job Overview
We are currently recruiting experienced Resident Liaison Officers (RLOs) to support projects in the Bromsgrove area near Birmingham. This role is key to ensuring clear, consistent, and professional communication between residents, contractors, and internal project teams throughout the lifecycle of works. The successful candidates will act as the primary point of contact for residents, helping to manage expectations, resolve issues, and maintain high levels of customer satisfaction.
Key Responsibilities
- Act as the main point of contact for residents affected by planned and reactive works
- Provide clear communication before, during, and after works, including letters, visits, and updates
- Build positive relationships with residents, addressing concerns and managing complaints professionally
- Liaise closely with site teams, contractors, and client representatives to ensure smooth delivery of works
- Carry out resident visits and attend site meetings as required
- Maintain accurate records of resident interactions, issues, and resolutions
- Ensure all communication is delivered in line with company standards and client expectations
- Support the project team with customer-focused reporting and feedback
Essential Requirements
- Previous experience in a Resident Liaison Officer or customer-facing role within construction, housing, or maintenance environments
- Full UK driving licence
- Access to own vehicle (car allowance provided)
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work independently
- Confident using IT systems for record keeping and reporting
Desirable Skills & Experience
- Experience working on social housing or refurbishment projects
- Knowledge of customer service standards within construction or housing sectors
- Experience handling resident complaints and sensitive situations
- Strong organisational and time management skills
What's on Offer
- Competitive salary of £30,000 - £34,000
- £4,500 car allowance
- Opportunity to work on established projects in the Bromsgrove area
- Supportive team environment with long-term work potential
Resident Liaison officer - Birmingham in Bromsgrove employer: Regen Solutions
Contact Detail:
Regen Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison officer - Birmingham in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and housing sectors. You never know who might have a lead on a Resident Liaison Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident communication and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles in customer-facing positions and how you've successfully managed resident concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resident Liaison officer - Birmingham in Bromsgrove
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your relevant experience in customer-facing roles, especially within construction or housing, to show us you’re the right fit!
Show Off Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with residents or clients in the past. We want to see how you can maintain clear and professional interactions!
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements or situations where you managed resident concerns or complaints. This will help us understand your problem-solving skills and how you handle sensitive situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Regen Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident communications and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident concerns or complaints. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to build positive relationships.
✨Practice Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding their approach to customer service and project delivery will allow you to tailor your responses to align with their expectations, making you a more attractive candidate.
