At a Glance
- Tasks: Lead a team to deliver top-notch repairs and refurbishments in social housing.
- Company: Join Regen Solutions, a leader in social housing services.
- Benefits: Enjoy a competitive salary and comprehensive benefits package.
- Other info: Dynamic role with opportunities for career advancement and personal growth.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in managing repairs and voids in social housing is essential.
The predicted salary is between 70000 - 70000 € per year.
Regen Solutions are seeking an experienced Repairs & Voids Operations Manager to lead our in-house Direct Labour Organisation (DLO) delivering responsive repairs and void refurbishment works across Northwest London social housing stock. As a key leader within their internal service, you will be responsible for operational performance, direct labour productivity, statutory compliance, and delivering a first-class, tenant-focused service that drives value for money.
Key Responsibilities:
- Direct Workforce Management: Lead, motivate, and develop a directly employed workforce of Trades Supervisors and multi-disciplinary Operatives, fostering a positive, productive internal culture.
- Operational Excellence: Oversee day-to-day delivery of responsive repairs and voids, maximizing First Time Fix rates and minimizing void turnaround times (key-to-key).
- Productivity & Resourcing: Manage operative utilization, Work in Progress (WIP), and material supply chains (e.g., van stocks and merchant partnerships) to ensure optimal internal efficiency.
- Financial Control & Value for Money: Manage operational budgets, monitor job costs, and utilize Schedule of Rates (SOR) to demonstrate the DLO's cost-effectiveness compared to external markets.
- Cross-Functional Collaboration: Work closely with internal housing management, lettings, compliance, and asset management teams to ensure joined-up service delivery.
- Health, Safety & Compliance: Ensure strict adherence to health & safety regulations, building compliance, and internal safe systems of work across all sites.
- Tenant Satisfaction: Drive high standards of customer care, proactively resolving complaints and using tenant feedback to continuously improve the in-house service.
Requirements:
- DLO Leadership Experience: Proven track record of managing a social housing repairs and voids service, ideally within an in-house DLO or direct delivery environment.
- Direct Trade Management: Strong background in managing directly employed tradespeople, managing unionized environments (where applicable), and driving performance culture.
- Commercial & Budgetary Acumen: Experience managing operational budgets with a strong understanding of Schedule of Rates (SOR) and financial tracking.
- Systems & Data Literacy: Familiarity with dynamic scheduling software, mobile working solutions, and housing management systems.
- Customer-Centric Mindset: A passion for public sector service delivery and improving the lives of residents and communities.
Qualifications:
- Relevant technical qualification (e.g., NVQ Level 4/5, CIOB, or equivalent experience) and a current Health & Safety qualification (e.g., IOSH or NEBOSH).
- Full UK Driving Licence.
Operations Manager in Barnet employer: Regen Solutions
Regen Solutions is an exceptional employer, offering a dynamic work environment in Northwest London and Wokingham where you can make a real difference in social housing. With a strong focus on employee development, a commitment to operational excellence, and a culture that prioritises tenant satisfaction, we provide our Operations Manager with the tools and support needed to thrive. Our competitive salary package and emphasis on health and safety ensure that you will be part of a forward-thinking team dedicated to enhancing community living standards.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Barnet
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Regen Solutions and their approach to repairs and voids. Show us that you understand their values and how you can contribute to their mission of delivering top-notch tenant-focused services.
✨Tip Number 3
Practice your responses to common interview questions, especially around managing teams and driving performance. We want to see your leadership style shine through, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Regen Solutions.
We think you need these skills to ace Operations Manager in Barnet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in managing repairs and voids, and don’t forget to showcase your leadership skills with tradespeople. We want to see how you’ve driven performance and improved service delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about social housing and how your background aligns with our mission. Be specific about your achievements in operational excellence and tenant satisfaction – we love a good success story!
Showcase Your Financial Savvy:Since budget management is key for this role, make sure to include examples of how you’ve successfully managed operational budgets and demonstrated cost-effectiveness. We’re looking for someone who can keep an eye on the bottom line while delivering top-notch service.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Regen Solutions
✨Know Your Stuff
Make sure you’re well-versed in the specifics of social housing and the role of an Operations Manager. Brush up on your knowledge of repairs, voids, and the importance of tenant satisfaction. This will show that you’re not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your workforce or improved productivity. Be ready to discuss how you foster a positive culture and handle challenges within a direct labour organisation.
✨Demonstrate Financial Savvy
Since managing budgets is key for this role, come prepared with examples of how you’ve effectively managed operational budgets and demonstrated cost-effectiveness. Familiarise yourself with Schedule of Rates (SOR) and be ready to discuss how you’ve used it in previous roles.
✨Emphasise Collaboration
Highlight your experience working cross-functionally with other teams. Be ready to share specific instances where you collaborated with housing management, compliance, or asset management to deliver a seamless service. This shows you can work well with others to achieve common goals.
