At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing repairs and maintenance services.
- Company: Join Regen Solutions, a leader in the social housing sector.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Other info: Collaborative environment focused on customer service excellence and continuous improvement.
- Why this job: Be a visionary leader and impact the lives of residents in your community.
- Qualifications: Degree-level education and extensive experience in social housing operations.
The predicted salary is between 50000 - 65000 £ per year.
At Regen Solutions, we are proud to partner with a leading provider in the social housing sector to find an exceptional Operations Manager. This is a high-profile leadership role responsible for the operational delivery of a high-quality, efficient responsive and planned repairs service, alongside voids and gas services. Leading an in-house direct labour organisation (DLO), contractors, and third-party suppliers, you will drive a culture of customer service excellence, safety, and continuous improvement.
With oversight of an operational budget exceeding £10m, you will play a pivotal role in strategic risk analysis, contract management, and data-driven performance management.
- Operational Leadership: Lead and inspire an in-house repairs service, overseeing Responsive Repairs, Planning, Gas, and Voids to ensure maximum efficiency.
- Performance & Compliance: Drive strong KPI performance across first-time fix rates, average completion days, and strict gas compliance (including TSM / H&S Board KPIs). Coordinate complex operational data into high-quality written reports for senior leadership, translating raw metrics into clear, actionable recommendations. Develop and maintain capacity models utilizing historical volume and seasonal trends to proactively shift labour between workstreams.
- Commercial & Contract Management: Partner with the Commercial Manager to oversee contract management activity across the Contractor Framework to ensure excellent value for money. Embed a robust performance culture that includes resident involvement initiatives, ensuring customers have a voice in service design.
Degree-level education or equivalent through relevant training/experience. Extensive background in the social housing sector with a deep understanding of repairs, voids, and gas service delivery. Experience running a large-scale in-house workforce (DLO) utilizing advanced knowledge of Schedule of Rates (SOR) and scheduling/planning functions.
Legal & Technical Awareness: Treat colleagues, contractors, and residents with the utmost respect. If you are a visionary leader looking to make a tangible impact within the social housing sector, Regen Solutions wants to hear from you.
Facilities Operations Officer in Barnet employer: Regen Solutions
At Regen Solutions, we pride ourselves on being an exceptional employer in the social housing sector, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a culture that values customer service excellence and safety. Located in a vibrant community, we provide our team with the chance to make a meaningful impact while enjoying a supportive atmosphere that encourages professional development.
