At a Glance
- Tasks: Lead a team to deliver top-notch housing repairs and maintenance services.
- Company: Join Regen Solutions, a leader in the social housing sector.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Other info: Dynamic role with a focus on customer service excellence and continuous improvement.
- Why this job: Be a visionary leader and impact the lives of residents positively.
- Qualifications: Degree-level education and extensive experience in social housing required.
The predicted salary is between 50000 - 60000 £ per year.
At Regen Solutions, we are proud to partner with a leading provider in the social housing sector to find an exceptional Operations Manager. This is a high-profile leadership role responsible for the operational delivery of a high-quality, efficient responsive and planned repairs service, alongside voids and gas services. Leading an in-house direct labour organisation (DLO), contractors, and third-party suppliers, you will drive a culture of customer service excellence, safety, and continuous improvement.
With oversight of an operational budget exceeding £10m, you will play a pivotal role in strategic risk analysis, contract management, and data-driven performance management.
- Operational Leadership: Lead and inspire an in-house repairs service, overseeing Responsive Repairs, Planning, Gas, and Voids to ensure maximum efficiency.
- Performance & Compliance: Drive strong KPI performance across first-time fix rates, average completion days, and strict gas compliance (including TSM / H&S Board KPIs). Coordinate complex operational data into high-quality written reports for senior leadership, translating raw metrics into clear, actionable recommendations. Develop and maintain capacity models utilizing historical volume and seasonal trends to proactively shift labour between workstreams.
- Commercial & Contract Management: Partner with the Commercial Manager to oversee contract management activity across the Contractor Framework to ensure excellent value for money. Embed a robust performance culture that includes resident involvement initiatives, ensuring customers have a voice in service design.
Degree-level education or equivalent through relevant training/experience. Extensive background in the social housing sector with a deep understanding of repairs, voids, and gas service delivery. Experience running a large-scale in-house workforce (DLO) utilizing advanced knowledge of Schedule of Rates (SOR) and scheduling/planning functions.
Legal & Technical Awareness: Treat colleagues, contractors, and residents with the utmost respect. If you are a visionary leader looking to make a tangible impact within the social housing sector, Regen Solutions wants to hear from you.
Facilities and Operations Officer in Barnet employer: Regen Solutions
At Regen Solutions, we pride ourselves on being an exceptional employer in the social housing sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages leadership development. With a focus on customer service excellence and community impact, working with us means being part of a team dedicated to making a meaningful difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in Barnet
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Facilities and Operations Officer at Regen Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Regen Solutions or be willing to refer you for that Facilities and Operations Officer position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Regen Solutions who’s on the lookout for their next Facilities and Operations Officer star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Facilities and Operations Officer role at Regen Solutions!
We think you need these skills to ace Facilities and Operations Officer in Barnet
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Regen Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Regen Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Regen Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
