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For Companies At a Glance
- Tasks: Lead the front-of-house team and manage daily operations at our vibrant fitness club.
- Company: Join REGEN London, a dynamic fitness brand focused on community and inclusivity.
- Benefits: Earn £28,000–£30,000 plus bonuses, enjoy free gym membership, and access 100+ classes.
- Why this job: Be the heartbeat of a fast-growing fitness community and inspire others every day.
- Qualifications: Experience in customer service management and a passion for people and fitness.
- Other info: Enjoy ongoing training, team socials, and a chance to grow with us.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
📍 REGEN London – Streatham
💷 £28,000–£30,000 per year + performance bonuses
🕒 Full-time, on-site (40 hours per week)
About REGEN London
REGEN London is more than a gym – it’s a movement.
We’re an independent fitness brand with a strong community focus, known for creating a premium yet inclusive atmosphere that makes people genuinely want to show up and train.
Our Streatham club is one of South London’s fastest-growing fitness communities, offering sensational classes, industry-leading equipment, and an energy that’s unmatched. We pride ourselves on blending performance, personality, and passion – creating a space that inspires both our members and our team to keep growing.
The Opportunity
We’re now looking for a Front of House & Operations Manager to become a key part of our leadership team at Streatham.
This is a hands-on, front-of-house–based role where you’ll be the heartbeat of the club. Leading the day-to-day operations, managing our front-of-house team, maintaining standards, and ensuring that every single member who walks through our doors experiences that signature REGEN energy.
You’ll be the kind of person who thrives on responsibility, loves structure, and has a genuine passion for people. You’ll take pride in a spotless gym, a professional team, and a warm welcome for every member.
What You’ll Be Doing
Front of House Leadership
- Lead and develop the front-of-house team, creating a strong, service-driven culture.
- Manage staff rotas, shift planning, cover, and punctuality.
- Ensure daily checklists and reception standards are followed consistently.
- Deliver regular 1-1s and feedback to ensure team accountability and morale stay high.
Operations & Administration
- Oversee all key operational functions, including stock control, cleaning standards, and maintenance.
- Manage ordering of supplies, uniforms, and consumables.
- Handle sales and membership admin: new joins, cancellations, payment queries, and debt collection.
- Send and respond to member emails – always in line with REGEN’s professional tone and service standards.
- Support with event planning, social media campaigns, and monthly member initiatives.
Member Experience
- Be the face of REGEN London Streatham – approachable, professional, and energetic.
- Handle member queries with empathy and efficiency.
- Ensure the club environment always meets the highest cleanliness and safety standards.
- Monitor feedback through member surveys and social media, and act quickly on any issues.
Compliance & Facility Management
- Ensure the club remains compliant with all health and safety requirements.
- Manage equipment maintenance and liaise with suppliers for repairs and servicing.
- Keep documentation and records up to date (cleaning logs, audits, incident forms, etc.).
Sales & Retention
- Support the club’s monthly sales targets by encouraging team sales, follow-ups, and excellent customer service.
- Lead by example, to be proactive in talking to members and potential new joiners.
- Work with management to implement monthly offers, campaigns, and retention strategies.
Who We’re Looking For
We’re looking for someone who:
- Has experience in a front-of-house, admin, or customer service management role (gym, leisure, or hospitality ideal).
- Is highly organised, reliable, and self-motivated.
- Has a calm, confident presence — able to manage busy periods and people with professionalism.
- Is people-focused and loves working with a team.
- Is a natural problem-solver who takes ownership and finds solutions quickly.
- Enjoys structure but thrives in a fast-paced, high-energy environment.
- Is confident with systems, email communication, and general admin processes.
What You’ll Get
- £28,000–£30,000 per year + performance-based bonuses
- Free REGEN London multi site membership
- Exclusive access to 100+ group classes
- Ongoing training and development opportunities
- Regular team socials and staff challenges
- The chance to be part of one of South London’s most exciting, fast-growing fitness brands
Ready to Apply?
If you’re someone who loves people, thrives under pressure, and takes pride in running an exceptional operation – we’d love to hear from you.
Apply now with your CV and a short note about why you’d be a great fit for REGEN London.
Front of House & Operations Manager employer: REGEN London
Contact Detail:
REGEN London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Operations Manager
✨Tip Number 1
Get to know the company culture before your interview. REGEN London is all about community and energy, so show us you understand that vibe. Research their classes and maybe even drop by for a session to get a feel for the atmosphere.
✨Tip Number 2
When you’re in the interview, be ready to share specific examples of how you've led teams or improved operations in previous roles. We want to hear about your hands-on experience and how you’ve created a positive environment for both staff and members.
✨Tip Number 3
Don’t just sit back and wait for questions; engage with us! Ask about our team dynamics, member feedback, or upcoming initiatives. This shows you’re genuinely interested in being part of the REGEN family and not just any job.
✨Tip Number 4
Finally, follow up after your interview with a quick thank-you note. Mention something specific from your chat that excited you about the role. It’s a great way to keep the conversation going and remind us why you’d be a fantastic fit!
We think you need these skills to ace Front of House & Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fitness and community shine through. We want to see that you genuinely care about creating a welcoming atmosphere for our members.
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house or customer service roles. We love seeing how your past experiences align with the responsibilities of the Front of House & Operations Manager position.
Be Professional Yet Approachable: In your cover note, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with our members while maintaining high standards, so let your personality come through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at REGEN London.
How to prepare for a job interview at REGEN London
✨Know the Brand Inside Out
Before your interview, dive deep into REGEN London's mission and values. Understand their community focus and what makes them unique in the fitness industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their movement.
✨Showcase Your People Skills
As a Front of House & Operations Manager, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed teams or resolved customer issues. Highlight your calm and confident presence, especially during busy times.
✨Demonstrate Organisational Skills
This role requires a high level of organisation. Be ready to discuss how you manage staff rotas, maintain cleanliness standards, and handle administrative tasks efficiently. Bring up specific tools or systems you've used to keep operations running smoothly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, like handling member complaints or managing a busy front desk. Practise articulating your thought process and solutions clearly, showing that you can think on your feet.