L&D Operations Manager

Exciting opportunity to join a leading Association/Body within the marketing sector and project manage their professional learning and development programme for their professional members within this specialist sector - a busy programme of masterclasses, their Marketing Diploma, and other virtually delivered professional trainings.

You will manage 1 x Operations Executive and work alongside the Learning Content team, bringing your expertise and success in the operational delivery and continuous improvement of professional learning & development programmes - ideally a background within an Association, Institute or Professional Body.

Organisation UK’s leading trade Association within a specialist area of marketing expertise. With 400+ corporate members and serving the professional needs of Europe’s largest community of data‑driven marketers, the organisation works to empower professionals through qualifications, masterclasses, events, research and industry leading Academy. You will be part of a mission‑driven organisation shaping the future of responsible, effective, data‑driven marketing. This is a hands‑on role with real influence, giving you the opportunity to elevate their learning offering and help thousands of professionals grow. Hybrid perm full‑time role - 2 days a week in office.

The Role

Reporting to the Director of Operations and managing the Learning Operations Executive, you will oversee the planning, delivery and continuous improvement of their learning products and delegate experience — including diploma qualifications, masterclasses, and corporate learning contracts. This is an operationally focussed role, and you will be the lead on ensuring everything runs smoothly, efficiently and to the highest standards, working closely with colleagues across content, marketing and tech to drive operational excellence, and with external suppliers, tutors, speakers etc to deliver an exceptional learning experience. You will work closely with the Learning Content team to ensure the programme delivers and continuously develops industry leading professional development and expertise to its professional community.

What You’ll Be Doing:

• Lead the end‑to‑end project management of the Association’s Masterclasses, Diplomas and corporate learning programmes, from launch to delivery (mainly virtual).
• Manage 1 x Executive.
• Manage the excellent logistical delivery of all aspects of learning programmes (Absorb, Hubspot, Zoom), lead communications and coordination for all internal and external stakeholders and suppliers.
• Manage and engage faculty of tutors, providing updates, performance feedback and keeping them connected to Association’s activity.
• Oversee virtual classroom platforms to ensure an exceptional delegate experience.
• Lead quality assurance processes to uphold and enhance delivery standards – seek continuous improvement.
• Work with content, marketing and tech teams to streamline processes using technology to reduce admin and increase efficiency.
• Produce monthly reports, analyse performance and identify opportunities for improvement.
• Support the Director of Operations with budget management, raising POs, tracking costs and processing invoices.
• Brief the marketing team to help successfully promote learning products.

What You’ll Bring:

• Experience delivering virtual learning programmes to professionals or within higher education – ideally experience of this from working within an Association, Institute or Professional body.
• Strong project management skills — budgeting, process design, scheduling and stakeholder coordination.
• Understanding of quality assurance and how to maintain high standards through improvement.
• Excellent communication skills — clear, diplomatic and confident with internal teams and external stakeholders.
• Experience managing and developing a team to support growth and success.
• A collaborative, people‑focused working style and willingness to contribute beyond your core role.
• Comfort working with data to produce meaningful analysis and reports.
• Methodical, detail‑orientated and highly organised.
• Friendly, approachable and committed to creating a positive experience for learners and colleagues.

If you are passionate about delivering exceptional learning experiences and want to make a meaningful impact in a high‑profile industry body, we would love to hear from you. Click APPLY now!